City of Southlake

Public Works Staff & FAQs

 

Staff

NAME	TITLE	PHONE
Robert H. Price, P.E. contact	Director	817-748-8098
Gordon J. Mayer, P.E.	Deputy Director - Engineering	817-748-8089
Chuck Kendrick	Deputy Director - Operations	817-748-8080
Linda Sadler	Administrative Secretary -Engineering	817-748-8098
Cristina McMurray, C.P.M	Assistant to the Director	817-748-8650
Cheryl Taylor, P.E.	Civil Engineer	817-748-8100
Michael James, P.E.	Stormwater / Civil Engineer	817-748-8101
Michelle McCullough, P.E.	Civil Engineer	817-748-8274
Denise Artho	Administrative Secretary -Operations	817-748-8079
Kimberlee Kruise	Office Assistant - Operations	817-748-8082

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FAQs

Streets and Drainage Related Questions:

 

Q:  My Street light is out.
A:  Street Lights are maintained by the local electric companies. For street light service and maintenance contact your service provider:
Tri-County - 817-431-1541  or   TXU - 888-313-4747
Note: If the light is located in Town Square please contact Southlake Community Services at 817-748-8184.

 

Q:  There is a pothole in my street.
A:  Contact the Southlake Public Works Operations Department at 817-748-8082.  If the street is FM 1938 (Davis Blvd.), FM 1709 (Southlake Blvd.) or SH 114 contact TxDOT at 817-399-4350.

 

Q:  There is a down stop sign.
A:  Contact the Southlake Public Works Operations Department at 817-748-8082.

 

Q:  I am getting a lot of stormwater run off from a property located near me and it is flooding my property.
A:  Contact the Southlake Public Works Operations Department at 817-748-8082.

 

Water Related Questions:

 

Q:  Where do I go to pay my water bill?
A:  Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, 817-748-8051.

 

Q:  I think I have a water leak.
A:  Contact the Southlake Public Works Operations Department at 817-748-8082.

 

Q:  I received a notice that my water will be turned off.
A:  Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, 817-748-8051.

 

Q:  I need to get a water/sewer tap made.
A:  Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200 817-748-8051. The City will make new water taps. A water tap needed on the same side of the street as the water line is a short-side tap and costs $850. A water tap needed on the opposite side of the street from the water line is a long-side tap and costs $1675.00 The City, as a matter of policy, does not make sewer taps. The property owner will need to contract with a licensed plumber for this service.

 

Garbage and Recycling Related Questions:

 

Q:  My trash/recycling was not picked up.
A:  Residents can go online at http://www.duncandisposal.com/southlake/frmGeneralInquiry.htm
Residents/Businesses can call either:
Duncan Customer Service Hotline - 817-317-2424
Southlake Customer Service Hotline - 817-748-8261

 

Q:  I need a new recycling container.
A:  Contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, 817-748-8051. One container is issued free-of-charge to residents. Additional bins may be purchase for $6 and lids for $4.

 

Other Common Questions:

 

Q:  There is a dead animal in the street.
A:  Contact the Southlake Public Works Operations Department at 817-748-8082.

 

Q:  There is a down tree in the street.
A:  Contact the Southlake Public Works Operations Department at 817-748-8082.

 

Q:  I need to get a line locate.
A:  Step One: Contact Southlake Building Services at 1400 Main Street, Suite 200 and maintain the appropriate permits required for the specific project.
Step Two: Once permits have been approved, contact Southlake Public Works Operations

by calling (817) 748-8082 to schedule the appropriate line locates.
For general permit questions please contact Building Services at 817-748-8236.

 

Q:  I need to get a Right of Way / Street Cut Permit.
A:  Contact Southlake Building Services located at 1400 Main Street, Suite 250, 817-748-8236. For general permit questions please contact Building Services at 817-748-8236.

 

Q:  My neighbor's grass is really high.
A:  Contact Southlake Code Enforcement at 817-748-8222 or 8397.

 

Q:  I am going to dig in my yard - what do I need to do?
A:  If digging more than 6" you will need to contact Building Services at 1400 Main Street, Suite 250 or (817) 748-8236 to see if you need any permits for the project that you are working on.  If so, obtain those permits and then contact:
1.  Southlake Public Works Operations by calling 817-748-8082 to schedule the appropriate line locates.
2.  Dig Tess at 1-800-Dig-Tess (800-344-8977).

 

Q:  I smell Gas.
A:  Contact Atmos immediately at 800-460-3030

 

Q:  When will the next CRUD Cruiser and the Shredding Truck events be held?
A:  Contact Lt. Rhonda Moore at 817-748-8349.