Utility Billing Forms & Applications
Welcome! Please click on one of the following links to access our forms.
- Request For New Service - This form is to initiate new service and must be submitted in person** with a valid and current U.S. government issued ID (Driver's license; state issued ID, military ID or passport). The person signing the application must submit it in person at the Utility Billing office located at 1400 Main Street, Suite 200 (lobby level) during normal business hours, which are Monday through Friday from 8:00 a.m. to 5:00 p.m. excluding City recognized holidays. **If the applicant is unable to submit it in person, the Notary Section on the application form must be completed. Feel free to contact our office with questions at 817.748.8051.
- Make a Change to an Existing Account - This form is to change your mailing address on an existing account; to stop service on an existing account; and/or to change the account holder's name as a result of marriage or divorce, in which case legal documents must be provided (copy of marriage certificate; divorce decree, etc.)
- Automatic draft from checking/savings - This form is to initiate Electronic Funds Transfer (EFT) payment of your water utility account(s); update EFT information or cancel an EFT payment. Other payment methods include cash; check; cashier's check; money order.
- Penalty Waiver Request Form: This form is to request a penalty waiver. Please note, your account must be current at the time you submit the Penalty Waiver Request Form. If your request is granted, a credit will appear on a future bill.
- Request an adjustment due to a leak (Residential accounts only) (pool related leaks excluded) - Prior to submitting the leak adjustment form*, please read the City's Leak Adjustment Policy below:
Customer will only be eligible for a leak adjustment if the bill in question has exceeded two times (2x) the average bill usage for a normal month’s consumption compared to the same time period in previous years. When possible, a three-year average should be used.
If eligible, the following criteria shall be used for assessing the value of the proposed leak adjustment:
a. Applies to residential accounts only
b. Adjustment requests must be submitted no later than 90 calendar days from the billing date in question
c. Only one billing period leak adjustment granted in a rolling twelve (12) month period
d. Adjustments will not be given for leaks related to pools.
e. The customer must have at least twelve (12) months of continuous water usage history. If less than twelve (12) months of continuous water usage history, three (3) months of consumption during a comparable time frame will be used to determine the average monthly usage.
f. Evidence of professional repair work must be in the form of an invoice provided by the customer which should include the company name, address and phone number
g. Sewer costs will not be adjusted
h. Adjustments will be limited to the lesser of:
1. Up to fifty percent (50%) of the net difference between the leak month’s bill and the calculated average bill.
-OR-
2. The realized cost of professional repairs to correct the leak.
*Please attach copies of any and all invoices for repair. This process may take 6 to 8 weeks.
- Alarm Permit Application and information is located here.
Go Green! Please go here to email your form(s) to the Utility Billing office.