Utility Billing Office, Hours of Operation, Directions & Staff
Our Mission is to ensure accuracy and efficiency in the assessment and collection of charges, maintain professional and responsive service, answer inquiries from customers and provide stellar customer service to ensure a positive experience for the citizens of Southlake.
The Utility Billing Office is open Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding City recognized holidays.
24-hour drop box
For your convenience, a walk-up drop box is located in the breezeway at the North side of Town Hall (between Origins and Talbots) next to the ATM machine.
Visit us in Town Hall:
Utility Billing Office, 1400 Main St, Suite 200 (lobby level).
If you are unable to find a parking spot around the Town Hall building, overflow parking is located in the parking garage North of Town Hall (by the post office).
Directions
-
From State Hwy 114, take Caroll exit South; turn Left onto Main Street (into Town Square at The Container Store); continue to the stop sign at State Street; Town Hall is the four-story brick building located diagonally to the left.
-
From Southlake Blvd (1709), take Caroll exit North; turn Right onto Main Street (into Town Square at The Container Store); continue to the stop sign at State Street; Town Hall is the four-story brick building located diagonally to the left.
Contact us by phone, fax or mail
- Phone: 817.748.8051 / Fax: 817.748.8266
- City of Southlake Utility Billing, 1400 Main Street, Suite 200, Southlake TX 76092
Staff
|
NAME |
RESPONSIBILITY |
PHONE |
|
Jennifer Newman |
Utility Billing Supervisor |
817-748-8050 |
|
Aloha Vaipulu |
Billing |
817-748-8052 |
|
Carol Bottke |
Account Maintenance |
817-748-8683 |
|
Derek Guy |
Cashier |
817-748-8051 |