Welcome to the Utility Billing Department
Utility Billing is a branch of the Finance Department
Our mission is to efficiently assess and collect payments for utility services including:
- Water
- Wastewater
- Residential solid waste
- Recycling
- Drainage
UB accepts applications for new service, processes customer requests to disconnect and/or transfer existing service, and oversees accurate water meter readings. We strive to provide stellar customer service in a professional and courteous manner whether it be by phone or in person.
Our hours of operation are Monday-Friday, 8:00am to 5:00 pm. For your convenience, a utility billing drop box is located in the breezeway at the back of Town Hall next to the ATM machine. The box is checked daily at 8:00 am and 4:00 pm. Please note payments must be received in the drop box by 4:00 pm on the due date. Additionally, payments made in person, in our office, are also due by 4:00 pm. Payments recieved after 4:00pm will be processed the following business day. For after hour emergency water breaks and wastewater backup calls please contact Police Dispatch at 817-748-8150.
To reach us directly, please contact:
City of
Fax: 817-748-8266
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