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Garbage & Recycling - Residential Service

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1. My garbage was supposed to be picked up today but was missed by the truck. What do I do?

Submit an online complaint form to Duncan Disposal or call Customer Service at 817-317-2424.

2. I've got a sofa that I need to throw away. Will Duncan pick it up if I put it at the curb?

See the section titled "Bulk Item Pick-Up."

3. I recently trimmed some trees and shrubs. Can I place those at the curb?

See the section titled "Brush / Limb Pick-Up".

4. What the largest size garbage container I can use?

33 Gallon

5. What is the maximum weight any garbage container can weigh?

50 lbs

6. Why does my neighbor have a large 90 Gallon "Monster" garbage can and Duncan Disposal still picks up their trash?

Duncan Disposal will pick up the contents of larger cans so long as the contents are individually bagged, individual bags not exceeding 33 Gallon bags and not exceeding 50 lbs each so the driver can reach in and pull these out one at a time.

7. Where should I place my garbage and recycling containers?

Duncan Disposal recommends that garbage and recycling containers be placed at the curb in front of the residence at a distance no greater than seven feet from the curb.

8. My neighbor is disabled and has trouble taking his garbage to the curb. Can Duncan help?

Special services for the disabled are available. For more information or to apply, please contact the Southlake Utility Billing Department located at 1400 Main Street, Suite 200, or 817-748-8051. You may also download the application form.