City of Southlake

Southlake Citizen Survey

Every two years, the City of Southlake conducts a citizen survey to measure residents' satisfaction levels with city services and gather opinions on specific policy questions.  From quality of life and neighborhood safety to this website and city services, we want to know what residents are thinking. 

The City contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data on how Southlake residents rate the quality of city services and the community as a whole, their awareness of the city's communication mediums, and to ask for their opinions on certain policies or proposed policy changes.

The survey results, in conjunction with the city's performance measurement outcomes, are used by City Council and city staff to analyze the effectiveness, responsiveness and value of city services. 

2009 - The Results Are In

The results are in and you had a lot to tell City leaders.  From sidewalks and roads to parks and city services, more than 700 Southlake residents took the time to give the City its bi-annual report card.  The next step is to put that feedback to work in City master plans such as the 2030 plan, future capital improvement projects, and the FY 2011 budget.

The City commissioned Decision Analyst to conduct the 2009 study.  Decision Analyst used the City's SPIN maps to help divide the City geographically in order to obtain a balanced result from each area.  They then provided City Staff with a report which was presented to Council in several different formats.  Below you will find several links to the survey results.  If you have questions about the information please call Alison Ortowski at (817) 748-8261.

• Survey Questionnaire and Results (These are the survey questions as they appeared on the survey.  They are followed by answers broken up by category.)
• Comments (These are broken up by question number.  Please note that not all questions had a comment section)
  • Question 4: If the City government could change one thing to make Southlake a better place to live, now and in the future, what change would you like to see?
  • Question 6: Now, thinking of Southlake overall, what would you say is the most important issue facing Southlake today?
  • Question 9: You described your experience with the City's trash and recycling contractor as poor of fair.  Please take a moment to describe your experience with the City's trash and recycling contractor.
  • Question 13: What if any, additional "green programs" would you like to see the City implement?
  • Question 26:  You indicated that you had a problem with a City department.  How was the problem handled?
  • Question 27: You said that you reported a problem to a City Department.  What, if anything, would you have liked the department to do differently?
  • Question 29: Do you have any other comments or messages you would like to share with the department about this issue you previously reported?
  • Question 35: You said that an employee did not handle your issue adequately.  Please provide any comments or feedback that you would like to share about this department.
  • Question 36: You said that the City did not follow up to ensure that your issue was addressed.  Please provide any comments or feedback that you would like to chare about this department.
  • Questions 40: You reported an issue with the Police Department.  Do you have any comments or messages you would like to share with the Police Department about this issue?
  • Question 43: What other comments or messages would you like to share with the City about traffic and other related areas?
  • Questions 45: Do you have any comments or messages you would like to share with the City about their communications?
  • Question 47.8: What other sources do you use to find out about City of Southlake news, information, and programming?
  • Question 48.8: Through what other sources do you like to receive information from the City?
  • Question 50: What particular topics or issues would you like to receive more information about from the City?
  • Question 54: What information do you access most often on the website?
  • Question 56:  What would you like to see added to the City of Southlake website?
  • Question 61.6: You specified that you would like to see enhanced public facilities or new programs added in trade for larger property taxes.  What other services beyond a larger library, performing arts center, new senior center, recreation center or multipurpose center, would you like to see?
  • Question 64: What types of retail and commercial development would you like to see in Southlake?
  • Question 74: Please use the box below to let us know anything else you would like to tell the City Manager about Southlake.
• Citizen Survey SPIN Map
• Decision Analyst Report
• Citizen Survey Staff Presentation 

2007

The Executive Summary was presented to the City Council in late January of 2008.  The findings help guide City Staff in areas important to Southlake Residents.  The complete report is available upon request.  If you have questions about the survey please contact Community Relations Officer Pilar Schank at (817) 748-8006.