Employee Commendations & Complaints
The Southlake Department of Public Safety is dedicated to providing the best customer service possible for the citizens we serve. We strive to recruit, employee, and train employees that embrace Southlake's core values: Integrity, Innovation, Accountability, Commitment to Excellence, and Teamwork.
To ensure that these values remain intact, we rely on feedback from you, our community. We are eager to learn of instances where you believe an officer of civilian employee performed in an exemplary manner.
Complaint Process
We wish to ensure a professional and ethical environment for our community to live and for our employees to serve. The Southlake Department of Public Safety has a fair and thorough complaint review process to ensure that concerns or comments are investigated and properly resolved.
A person wishing to file a commendation or complaint on any member of the department has the following options:
- Contact the on-duty supervisor at 817-743-4524.
- Contact the Professional Standards Interim Lt. Mike Bedrich at 817-748-8207.
- Submit a comment via mail or in person by using the Commendation Form or the Complaint Form. You may mail or bring your form to:
Southlake DPS
600 State Street
Southlake, TX 76092
We are eager to receive your input, as it helps us better serve you.