Utilities in Southlake
City of Southlake Utility Services
The City of Southlake provides water, wastewater, recycling, and trash services. For more information, visit the Southlake Water Utilities webpage or call SWU Customer Service at 817-748-8051.
Non-City Managed Utilities
These services are provided by organizations other than the City of Southlake, including gas, electricity, phone, and television services.
For TV services, such as cable and satellite television services, view this list of providers by zip code. Please note that all TV providers available to City of Southlake residents may not appear on the list and that companies may not cover all portions of Southlake.
Internet companies may not cover all areas within Southlake. For providers in the area, please search this list of internet providers by zip code or specifically for your address. Please note that all internet providers available to City of Southlake residents may not appear on this list.
For gas service, please visit the Atmos Energy website, or call 800-460-3030. To report a gas leak, please call 866-322-8667 or 9-1-1.
For telephone services, please search this list of telephone providers by zip code. Please note that this list does not include mobile phone services.
Power & Street Light Outages
When you have emergency or power outage problems, you should call your local electric distribution and delivery company. This company may be different from your retail electric provider, depending on where you live. The companies listed below deliver electricity, respond to service interruptions and maintain the poles, street lights, and wires in the town. Tri-County Electric Cooperative and Oncor Electric Delivery maintain street lights and repair outages throughout Southlake.
- Tri-County Electric Cooperative - 817-444-3201
- Oncor - Main website
- Streetlight repair: Oncor - 888-313-4747
Retail Electricity Providers - What you should know
In Texas, Retail Electric Providers (REP) compete to sell electricity for homes and businesses. When you have electric service billing problems, you should call your REP. Please visit the Public Utilities Commission's (PUC) Texas Electric Choice Power to Choose website for REPs available in the Southlake area, service rates, and other information. If you already have a REP and need to contact them, view the Public Utility Commission of Texas' REP directory.
- I keep hearing Texas is deregulated when it comes to electric providers, what does this mean and how does this impact me?
- Who provides electric service in Southlake?
- I’ve heard news stories about electricity rate increases. Should I be worried?
- I need to speak with someone about my electric bill. Who do I need to call?
- Who can help me if my billing issue is not resolved by my Retail Electric Provider?