Citizen Satisfaction Survey

About the Citizen Satisfaction Survey

Southlake strives to be the best in service delivery and in order to monitor its progress in meeting residents’ needs, the City engages in a biennial citizen survey. 

The survey results and analyses provide City Council and City staff with information that is used to make sound, strategic decisions in a variety of areas, including service improvements and enhancements, measuring and tracking internal performance, budgeting, policy and planning. View the results of the 2021 Citizen Satisfaction Survey.