Citizen Satisfaction Survey

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About the Citizen Satisfaction Survey


Southlake strives to be the best in service delivery, and in order to monitor its progress in meeting residents’ needs, the City engages in a biennial citizen survey. 

The survey results and analyses will provide City Council and City staff with information that can be used to make sound, strategic decisions in a variety of areas, including service improvements and enhancements, measuring and tracking internal performance, budgeting, policy, and planning. The results of the 2019 Citizen Satisfaction Survey will be shared in early 2020.

The survey results and statistical data are compiled and provided by the City’s longtime survey partner Decision Analyst.  The survey is conducted using the convenience sample process. This sampling method, which is commonly used in these types of surveys, is being used for the 2019 Southlake Citizen Satisfaction survey so the City can allocate its budget dollars toward research and so any Southlake resident could participate.

Results of the Previous Citizen Satisfaction Surveys


Website Icon Results 2019
Citizen Survey 15 cover