- Home
- Government
- City Departments
- Water Utilities
Welcome to Southlake Water Utilities
Southlake Water Utilities is proud to serve Southlake's residential and commercial customers. The Customer Service Team handles billing and billing inquires for water, sewer and trash services. The team assist residents and businesses with new service, termination of service, updating account information, paying your water bill and general inquiries about rates or services. The team provides the billing for the trash and recycling services; however, your collections are provided by Community Waste Disposal (CWD).
If you have questions about our services, please call us at 817.748.8051 or email us at [email protected].
We are located at 1400 Main Street, Suite 200 and our business hours are Monday-Friday from 8am-5pm, with a daily closure from 1pm-2pm.
Should you have an after-hours water leak or sewer emergency, please call 817.748.8082.
Establishing New Residential, Commercial Services or Construction Fire Hydrant Meter
If you are moving to Southlake and need to sign up for new service, or need a construction fire hydrant meter, please visit our Citizen Self Service Portal to submit your request electronically. Once the form is submitted and the customer service team completes your request, you will receive an email providing you with additional information regarding your account and your trash/recycling schedule. For residential services, this request includes water, sewer & trash services. On your first months bill you will see a $75.00 deposit and a $15.00 service fee. For commercial services, this request includes water and sewer services only. You will need to contact CWD at 972.392.9300 in order to establish trash/recycling services. On your first months bill you will see a deposit that will vary from $250.-$500. based upon the size of the meter located at the property. For a construction fire hydrant meter, once the application has been received, a deposit of $2500.00 will need to be collected prior to the release of the construction fire hydrant meter. The deposit can be made in person or online with a credit card.
We would like to help you get settled in and involved in the city. Please visit our New Resident Information page that will provide you with more information on programs that are offered throughout the city.
Payment Options
Southlake Water Utilities accepts payments made in cash, money order, checks and credit card (Mastercard, Visa, Discover, American Express). Payments can be made in person at 1400 Main Street, Suite 200, Monday - Friday from 8:00am -5:00 pm with a daily closure from 1:00pm-2:00pm.
To make a payment online, visit our online Citizen Self Service portal. To access your account, you will need your account number and your Customer ID number, both located on your water bill. The Citizen Self Service Portal will allow you to make a one-time payment online with a credit card, sign up for electronic funds transfer (EFT) or enroll in recurring credit card drafts. The portal will allow for updating of your credit card information that we currently have on file if you are enrolled in the recurring credit card option by following these steps.
Update Information on Your Current Southlake Water Utilities Account
Need to make changes on your existing account? The Manage Your Account form will allow you to: Stop Service on your account, Transfer Service within Southlake, Request an Adjustment on your bill due to a leak, Enroll in paperless billing, or Update Contact information. You will need your Southlake Water Utilities account number, which is located on your bill, to complete the form. If assistance is needed with locating your account number, please call us at 817.748.8051 or email [email protected]
Keep a 24/7 Eye On Your Water From Your Smart Device
Southlake offers a free smart app that allows you direct and secure access to your water usage data. This tool allows you to monitor your water usage on an hourly basis, set up leak detection notifications, and have control of your water use which translates into lower costs. Sign up for this great Eye On Water tool today!
Outdoor Irrigation Watering Schedule - Twice A Week Smart Watering
Residents, businesses and Homeowners Associations are required to follow a year-round lawn watering schedule, and watering must be carried out between the hours of 6pm and 10am on your designated days only. Know Your Watering Schedule can be used to find out your designated watering days and some helpful water conservation tips.