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The Customer Service staff members are responsible for delivery of processing customer applications for service, changes in service or account information,and payment processing.

Southlake Water Utilities processes monthly bills for: 
  • Water Service
  • Sewer Service
  • Garbage and Recycling
  • Storm Water Service
We can also help process:
  • Account Changes
  • Bill Adjustments
  • Disconnection of Service
  • Paperless Bill Enrollment
  • Payments
  • Water Utility Service Applications
We are also happy to assist you with ordering connection of New Construction Meters and Fire Hydrant (Bulk) Water Meters.

Questions about your bill?  

Do you have questions about your water bill? We are happy to help. Call us at (817) 748-8051. We will review your bill and if necessary send a Southlake Water Utilities team to your home to assess your water meter and make sure its running accurately. 

Can't find what you need?  

You can reach us at the contact information provided, or Tell us - What's on Your Mind? 

Is something not right with your water?  

Contact Southlake Water Utilities Operations.  For non-emergency water taste, odor or operations questions, fill out the - "Come Fix This!" form.