Payment Methods

Pay Online
You can make an online payment 24 hours a day, seven days a week with Citizen Self Service using Visa, MasterCard, American Express or Discover. 

Note:  If the payment is late, after making your Online payment, contact Customer Service at 817.748.8051 during normal business hours. You will need the payment confirmation number. 

EFT - Electronic Fund Transfer Process


  • A free service
  • Recurring monthly draft on the bill due date
  • Sign up here:  Automatic Bill Pay

Payments at the Customer Service Window


  • Cash
  • Check or money order
  • Most major credit cards

Pay by Mail


Checks or money orders made payable to "City of Southlake" :
Southlake Water Utilities - Customer Service
1400 Main Street, Suite 200
Southlake, TX 76092

Walk-Up Drop Box


For your convenience, a walk-up drop box is located in the breezeway at the North side of Town Hall (between Origins and Talbots) next to the ATM machine.