Payment Methods

Pay Online
You can make an online payment 24 hours a day, 7 days a week with Citizen Self Service using Visa, MasterCard, American Express or Discover. 

Note:  If the payment is late, after making your Online payment, contact Customer Service at 817.748.8051 during normal business hours. You will need the payment confirmation number. 

EFT - Electronic Fund Transfer Process


  • A free service
  • Recurring monthly draft on the bill due date
  • Sign up here:  Automatic Bill Pay

Payments at the Customer Service Window


  • Cash
  • Check or money order
  • Most major credit cards

Pay by Mail


Checks or money orders made payable to "City of Southlake" :
Southlake Water Utilities - Customer Service
1400 Main Street, Suite 200
Southlake, TX 76092

Walk-Up Drop Box


For your convenience, a walk-up drop box is located in the breezeway at the North side of Town Hall (between Origins and Talbots) next to the ATM machine. 
  1. Southlake Water Utilities-Customer Service


    Physical Address
    1400 Main Street, Suite 200
    Southlake, TX 76092


    Directions

    Phone: (817) 748-8051
    Fax: (817) 748-8266

    Hours
    8:00 am - 5:00 pm
    Monday - Friday

    Process monthly billing for:
    • Water Service
    • Sewer Service
    • Garbage and Recycling
    • Storm Water Service
    Process:
    • Account Changes
    • Bill Adjustments
    • Disconnection of Service
    • Paperless Bill Enrollment
    • Payments
    • Water Utility Service Applications


  2. Jennifer Newman

    Customer Service Supervisor
    Phone: 817-748-8050