Forms & Applications

All of the forms on this page may be printed and submitted in person at the Utility Billing service window located on the second floor of Town Hall. Customers may also opt to submit them electronically as outlined under For electronic submissions below. Please be sure to read all instructions printed on the forms and on this page.

Account Changes or Disconnect Service

This form is used to close your account, change your mailing address or change your name. Legal documentation is required. 

Bank Draft Application
This form is used to authorize the City to set up automatic bank draft to pay your monthly bill. Please print the form after completion and submit to us in person or by fax or e-mail. We are working on an automated online submission for this form as well.
Bill Adjustment Request This form may be used for either a leak adjustment or a penalty waiver. Leak adjustments must be accompanied by a paid invoice from a licensed plumber. 
Please note, penalty waivers are granted by the City only once per year.
Paperless Billing

This form may be used to start, change or cancel paperless billing.
Utility Service Application
For in person submissions:
  • bring a deed of ownership or a lease agreement for residential accounts or
  • bring legal business documents for non-residential accounts
For electronic submissions:
  • click on the submit button at the bottom of the Water Utility Service Application (link to the left) or
  • fax the completed application to 817.748.8266 or
  • email the completed application to
All applications must include a deed of ownership or lease agreement for residential accounts or legal business documents for non-residential accounts. Missing information or documents may delay connection.

A Southlake Water Utilities-Customer Service member will contact you to let you know the application was received and the account is established.

Please feel free to contact 
Southlake Water Utilities-Customer Service
 with any questions at 817-748-8051 or by email.

Customer Service Survey

Please take a moment to complete our customer service survey and let us know how we're doing. Thank you!