Business Resource Center

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We understand the difficulty this COVID-19 situation presents for all of our local businesses. The City of Southlake is committed to working with our businesses as this unprecedented situation unfolds. Below is some information and resources to help your business during this challenging time.

Local & State News / Information for Businesses:

  • Governor Issues Executive Order for Protocols to Allow Bars or Similar Establishments to Open: Governor Abbott issued an Executive Order October 7, 2020, allowing bars or similar establishments to open October 14 up to 50% capacity in conjunction with county officials provided they are in hospital regions with low COVID-19 hospitalizations and the county decides to opt in.
  • Governor Issues two Executive Orders related to the reopening of Texas and hospital capacity: Governor Abbott issued two Executive Orders on September 17, 2020, allowing for expanded occupancy levels for businesses, and another relating to hospital capacity during the COVID-19 disaster. Read more about the order details in a press release from the Governor’s Office.
  • Governor Issues Executive Order For Statewide Face Covering Requirements and a Proclamation to Limit Gatherings: Governor Abbott issued an executive order on July 2, 2020, requiring the use of a face-covering over the nose and mouth in public spaces in counties with 20 or more positive COVID-19 cases, with few exceptions. The Governor also issued a proclamation giving local leaders the ability to impose restrictions on some outdoor gatherings of over ten people.
  • Executive Order of Tarrant County Judge Glen Whitley issued June 25, 2020: Effective at 6:00 p.m. June 26, 2020, to August 3, 2020, at 6:00 a.m., that all employees and visitors to Tarrant County businesses premises wear face coverings when in an area or performing an activity which will necessarily involve close contact or proximity to co-workers or the public. Read more here.
  • Governor’s Strike Force to Open Texas: The State of Texas is regularly updating their plans and next steps to Open Texas. For more information on guidelines and openings, visit their Open Texas website.
  • Governor Abbott Waives Certain Regulations To Allow Delivery Of Alcohol From Restaurants And To Support Hospitality Industry (March 18, 2020): Governor Greg Abbott issued a waiver that will allow restaurants to deliver alcoholic beverages with food purchases to patrons, including beer, wine, and mixed drinks. Click here for the details on this temporary waiver.
  • Southlake Chamber of Commerce Response to COVID-19: Chamber President Mark Guilbert and the Executive Committee have made the decision to suspend meetings and programs. Click here for details and all the ways the Southlake Chamber of Commerce is supporting businesses.

Southlake Safe:

Like many communities across the country, the City of Southlake is now in the process of reopening after a months-long shutdown to mitigate the spread of COVID-19. To help maintain recommended guidelines and best practices—we’re asking business owners, residents and visitors to work with us to implement new health and safety measures in our businesses.

We’re asking business owners to sign our Southlake Safe Pledge, a voluntary, opt-in agreement that demonstrates their commitment to protecting our community by following recommended health and safety guidelines. Read more about these guidelines here

We will provide every business that signs the pledge with a Southlake Safe Pledge kit that includes PPE essentials like face masks, a digital thermometer, hand sanitizer, and a Southlake Safe decal to display on their storefront. All businesses that commit to the pledge will be included in our Southlake Safe business directory, along with a recurring spotlight feature that highlights various Southlake Safe businesses.


Federal Response / Information for Businesses:

If you have any questions, please contact us at (817) 748-8400 or by email at For local up-to-date information on COVID-19 visit

Financial Assistance

To assist businesses during this difficult time, the City of Southlake Economic Development & Tourism team has pulled together resources for businesses to use if they need financial assistance. Visit the Financial Assistance for Businesses web page by clicking here.

Reopening Guidelines for Businesses

The Governor's recent executive order allows many businesses to reopen under certain percentage occupancy limits
. Occupancy limits are defined as the total number of persons that may occupy a building or portion thereof at any one time.

There are a couple of ways that a business can determine its listed occupancy: 
  1. Review your Certificate of Occupancy. Your Certificate of Occupancy should be posted near the front door of your business. The occupant load is typically listed on the Certificate of Occupancy.
  2. If the occupancy load is not listed on your Certificate of Occupancy you can contact us to verify your occupancy with Susan Hernandez in the Building Department at 817-748-8238 (EMail) or Kelly Clements, the City's Fire Marshal at 817-748-8233 (EMail).
  1. Open Texas Checklists
  2. Temporary Signage Regulations
  3. Temporary Sidewalk Sales
  4. Business Resources during COVID-19

Open Texas Checklists for Businesses (Updated November 30th)

In accordance with Governor Abbott’s Executive Orders, the following is the Open Texas Checklist (minimum recommended health protocols) that provides guidance Texas businesses as they reopen during the COVID-19 pandemic. Below, businesses can find the minimum recommended health protocols established by the Texas Department of Health and Human Services by clicking and following the links below.

Last Updated by the Governors Office on October 13, 2020
May operate up to 75% capacity, effective October 14, 2020 (See Executive Order 32 for qualifying counties)
May operate up to 50% capacity, effective October 14, 2020  (See Executive Order 32 for qualifying counties)
Protocol revisions related to food service, no changes to operating capacity, effective September 17, 2020
As Posted July 3, 2020
As Previously Posted

E-Services for Local Businesses

Building Inspections, Permits and Plans 
 Apply for a building permit and schedule an inspection. (Account creation required.) 

Come Fix It 
 Request a repair for a road, report a water outage, etc. 
Contact Us 
Send a message or question to the City or a department.
New Water Account 
Apply for a new water service account.
Pay Building Permit 
Pay the fee for a building permit. 
Planning Applications e-Submission 
Submit plans online.
Trash and Recycling Issues
Report issues with your trash or recycling services.
Water Payments 
Pay your water bill.