Fire Hydrant Meter Information

Please follow the steps below to obtain a Fire Hydrant Meter from Southlake Water Utilities.

  1. Please complete the online Water Utility Service Application
  2. Complete the Construction Meter Guidelines form and email it to SWU Customer Service.
  3. Pay the $2,500 security deposit online here.
  4. Once you receive an email confirmation from Southlake Water Utilities, please contact Public Works Operations at 817-748-8082 or 817-748-8199 in order to schedule a time to pick up the meter at:  

Public Works Operations
1950 E Continental Blvd
Southlake, TX 76092

If you are unable to complete this process online, you can complete it in person here:

Southlake Water Utilities Customer Service

1400 Main Street, Suite 200
Southlake, TX 76092

SWU Customer Service Email

Hours of operation: Monday - Friday from 8am - 1pm and 2pm - 5pm. Phone number: (817) 748-8051.

Meter Use Guidelines

  • Water tanks or tankers must have an air gap. 
  • Only approved hydrant wrenches are to be used on hydrants - no pipe wrenches. 
  • The hydrant will be opened fully; adjust the flow by the gate valve on the hydrant meter. 
  • The hydrant meter gate valve shall not be removed, nor is the meter to be altered. 
  • The storz cap must remain with the meter at all times. 
  • The contractor is responsible for loss or damage to the meter, storz cap and/or the fire hydrant. 
  • Multiple meters require multiple deposits. 
  • Meters must be taken to the Public Works Operations Department (1950 Continental Blvd) between the 15th and 20th of each month for a reading. Deposits will be refunded 4-6 weeks after the final bill is paid. 

If a meter is broken or damaged, it must be taken to the Public Works Operations Department for inspection. Following the inspection of the meter, the following may occur:

  • If repairs can be made on-site, the meter will be returned to you and any applicable charges will be applied to your next bill. 
  • If the meter cannot be repaired on-site, you must go to the Utility Billing office, submit an application for a new meter and pay another $2,500 deposit.
  • Once the old meter is repaired, the charges will be applied to the final bill; once the final bill is paid, the original deposit will be refunded to you.