Fire Hydrant Meter Information

Please follow the steps below to obtain a Fire Hydrant Meter from Southlake Water Utilities.
  1. Please complete the online Water Utility Service Application
  2. Complete the Construction Meter Guidelines form and email it to swucustomerservice@ci.soutlake.tx.us
  3. Pay the $2,500 security deposit online here.
  4. Once you receive an email confirmation from Southlake Water Utilities, please contact Public Works Operations at 817-748-8082 or 817-748-8199 in order to schedule a time to pick up the meter at:  
Public Works Operations
1950 E Continental Blvd
Southlake, TX 76092

If you are unable to complete this process online, you can complete it in-person here:

Southlake Water Utilities Customer Service
1400 Main Street, Suite 200
Southlake, TX 76092

Hours of operation: Monday - Friday from 8am - 1pm and 2pm - 5pm. Phone number: (817) 748-8051.

Meter Use Guidelines


  • Below are the guidelines regarding meter use along with the current rates:
  • Water tanks or tankers must have an air gap. 
  • Only approved hydrant wrenches are to be used on hydrants - no pipe wrenches. 
  • The hydrant will be opened fully; adjust the flow by the gate valve on the hydrant meter. 
  • The hydrant meter gate valve shall not be removed, nor is the meter to be altered. 
  • The storz cap must remain with the meter at all times. 
  • The contractor is responsible for loss or damage to the meter, storz cap and/or the fire hydrant. 
  • Multiple meters require multiple deposits. 
  • Meters must be taken to the Public Works Operations Department (1950 Continental Blvd) between the 15th and 20th of each month for a reading. Deposits will be refunded 4-6 weeks after the final bill is paid. 
If a meter is broken or damaged, it must be taken to the Public Works Operations Department for inspection. Following the inspection of the meter, the following may occur:

  • If repairs can be made on-site, the meter will be returned to you and any applicable charges will be applied to your next bill. 
  • If the meter cannot be repaired on-site, you must go to the Utility Billing office, submit an application for a new meter and pay another $2,500 deposit.
  • Once the old meter is repaired, the charges will be applied to the final bill; once the final bill is paid, the original deposit will be refunded to you.