Citizen Satisfaction Survey

About the Southlake Citizen Satisfaction Survey
Every two years, the City of Southlake conducts a citizen survey to measure residents' satisfaction levels with city services and to gather opinions on specific policy questions. We want to know what residents are thinking about everything from quality of life and neighborhood safety to the city website and communication outreach. The survey results and the city's performance measurement outcomes are used by City Council and city staff to analyze the effectiveness, responsiveness and value of city services.

Performing the Survey
The city contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data about how Southlake residents rate the quality of city services and the community as a whole, their awareness of the city's communication mediums and to ask for their opinions on certain policies or proposed policy changes.

2015 Citizen Satisfaction Survey
The 2015 Citizen Satisfaction Survey is now closed. The survey was conducted from October 12, 2015 to November 6, 2015. Please click on the 2015 Citizen Satisfaction Survey link located on the left side of the page to visit the webpage for information on this years survey.

Citizen Satisfaction Survey Results
The previous 2013 Citizen Satisfaction Survey results have been released. To view the City's performance on this bi-annual report card from previous years, click the links below.
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