Public Information Act Requests

Welcome to the City of Southlake's Public Information Request Portal

Right to Access - Texas Government Code, Chapter 552, gives citizens the right to access governmental records. 

To obtain documents, you must submit a written request (by email, fax, mail, or in person) that includes enough information and detail about the information requested to enable the City to identify and locate the items requested accurately. 

Effective Immediately: Notice of Disclosure of Water Customer Information:
In compliance with House Bill 872, passed by the 87th Texas Legislature on April 21, 2021; personal information and information regarding customer usage, services, and billing, including amounts billed or collected for utility usage, is deemed confidential.

You may submit a request and/or view public documents by selecting one of these options:

How to Submit a Request for Public Information - City Information Records 

Requests for Public Information can be submitted in several ways. Please include the name, address, daytime telephone number of the requestor and the documents or items requested. 

  • Via in mail or in person, City Secretary Department, City of Southlake, 1400 Main Street, Suite 270, Southlake, Texas 76092
  • Via email to the City Secretary's Office
  • Via Fax to the City Secretary Department, 817-748-8270, Attention: Michelle DeVoss
  • Via the online center, City Information Requests.

How to Submit a Request for Public Information - Police Information Requests

Requests for Public Information can be submitted in several ways. Please include the name, address, daytime telephone number of the requestor, and the documents or items requested. 

  • Via in person, Department of Public Safety, DPS Headquarters, 2nd Floor, 600 State Street, Southlake, TX 76092
  • Via email to the Records Manager
  • Via U.S. Mail to the Southlake Police Department, Attention: Records Division, 600 State Street, Southlake, TX 76092
  • Via Fax to the Police Department, Attention: Records Manager at 817-748-8375
  • Via the online center, Police Information Requests.

Once a request is received, the City will make the records available as soon as practical and notify the requestor when they are ready. The governmental body may collect a fee as prescribed by law or regulation for the requested documents. If a fee is not prescribed, the fee shall be the actual cost of duplicating the record. More information on the charges under the Public Information Act can be found on the Attorney General's website. 

Under the Public Information Act, some categories of information do not have to be released. Exceptions to disclosure fall into two general categories: 1) mandatory exceptions that make information confidential and require a governmental body to withhold information, and 2) discretionary exceptions that allow but do not require a governmental body to withhold information. You may find information about mandatory and discretionary exceptions on the Attorney General's website.

Other Resources