Whether you're new to Southlake or a current resident, we're here to help!

This section offers a one-stop-shop for Southlake Water Utilities which includes water, sewer, garbage and recycling services. 

If you're a new Southlake resident, you can set up your account by clicking the New Utility Service Application link below. All applications must include a deed of ownership or lease agreement for residential accounts or legal business documents for non-residential accounts. A Southlake Water Utilities-Customer Service member will send you an email confirming the application was received and the account is established.
Water Drop

New Utility Service Application

or for in person submissions the following items are required:

  • for residential accounts- a valid driver's license, state issued identification or a passport and documentation verifying financial responsibility of property
  • for non-residential accounts- legal business documents 

If you're a current Southlake resident, you can make changes to your current  account by clicking the Manage My Account link below. 

Manage My Account

Manage your current water account.

Questions about your bill?
Do you have questions about your water bill? We are happy to help. Call us at (817) 748-8051. We will review your bill and if necessary send a Southlake Water Utilities team to your home to assess your water meter and make sure its running accurately.

Is something not right with your water?
Contact Southlake Water Utilities Operations. For non-emergency water taste, odor or operations questions, fill out the - "Come Fix This!" form.

Can't find what you need?
You can reach us at the contact information provided, or Tell us - What's on Your Mind?

  1. Southlake Water Utilities-Customer Service

    Physical Address
    1400 Main Street, Suite 200
    Southlake, TX 76092


    Fax: (817) 748-8266

    8:00 a.m. - 5:00 p.m.
    Monday - Friday
    Closed: 1:00 p.m. - 2:00 p.m.
    Monday - Friday