February 2021 Winter Weather Updates

  1. Boil Water Notice Lifted

    City of Southlake Boil Water Notice Lifted

    The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes... as of February 21, 2021. Additional Info...
  2. Trash Information

    Winter Weather Recovery Trash and Recycling Update

    Have questions about trash, recycling and bulk pick up? We have answers. Additional Info...
  3. Individual Damage Collection Survey

    Southlake Residents Encouraged to Complete Individual Damage Collection Survey

    Governor Greg Abbott has requested a “major disaster declaration” from President Biden to allow for federal government funds to assist in recovery efforts from the 2021 winter storm. Additional Info...
  4. Questions Regarding City Regulations and Damage Repair

    Questions Regarding City Regulations and Damage Repair

    Have questions about City of Southlake regulations and repairing damage to private property from the recent winter storm? Additional Info...
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Water System Updates

Update 11:30 a.m., February 21 - On February 16, 2021, the Texas Commission on Environmental Quality (TCEQ) required the City of Southlake public water system, PWS ID 2200075, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 21, 2021. 

If you have questions concerning this matter, you may contact Southlake Water Utilities (SWU) at 817-748-8051 or by email at swucustomerservice@ci.southlake.tx.us. Read more >>> http://bit.ly/3pJ8hIq

All City Facilities Open

All City facilities will open for regular business hours on February 22, 2021, following last week's winter storm. 

  • For The Marq Southlake Champions Club - http://bit.ly/3bprfih
  • City Offices open at 8:00 a.m.
  • Southlake Public Library open 10:00 a.m.
  • Tarrant County Offices at Town Hall open normal business hours.

City Facilities Open



Recovery, Repair, and City Building Inspection Information

  • Did the recent storm cause water problems in your home? You might be eligible for a leak bill adjustment. Give Southlake Water Utilities a call at (817) 748-8051 or use the online form http://bit.ly/2Gjostq to get the process started.
  • Following the recent winter storm, all on-site inspections are expected to resume on Monday, February 22. Virtual inspections for water heater replacement and HVAC are also available. Visit here for FAQs about the repair process - https://bit.ly/2Nq91Fc 
  • If you need repairs to your home's fire suppression system, make sure the company has a Sprinkler Certificate of Registration (SCR). Also, make sure the individual performing the repairs has a license to make those repairs. Here's a link to the Texas Department of Insurance that provides more information.   https://bit.ly/2MbGnHv
  • Are you looking for a local plumber or general contractor that’s registered to do work in Southlake? We can help! Remember, the City is not recommending these plumbers or general contractors, but they have registered to work locally, so it may be quicker for them to get the work done! - Plumbers Registered In Southlake / General Contractors Registered in Southlake
  • It is likely that if you lost electrical power during the storm you also suffered damage to your pool or spa (motor, filter, valves, heater, fountain, or pipes). If you have damage or suspect that you may have damage to your pool and/or spa the follow these five steps for pool damage - http://bit.ly/2ZG5W6M
  • Texas is under a Federal Disaster Declaration, with 77 counties under a Major Disaster Declaration. A link has been set up at www.DisasterAssistance.gov to help individuals and businesses that have incurred damages.  
  • Per Tarrant County Public Health, food establishments have specific requirements to follow after a water boil advisory is rescinded. When all of these steps have been performed a food service establishment may return to normal operations. The food establishment manager is the responsible person who must assure that the following requirements are met. Call Tarrant County Public Health at 817-321-4960 if you have any questions.

Garbage and Recycling

5:00 p.m., Thursday, February 25 Update: Republic Services has informed us that due to equipment issues earlier today, collection in the Timberlake area has been delayed; however, they are continuing to run and will complete collections today.  Please leave your items at the curb if they have not yet been collected.

UPDATE: Tuesday, February 23 - Republic Services has informed the City of Southlake that they will not be able to complete trash and recycling routes on Tuesday, February 23. Please leave your items not collected on Tuesday at the curb so they can be collected by Republic on Wednesday, February 24.

Republic Waste Services resumes service Monday, February 22. Place your trash and recycling at the curb on your normal collection days, and remember, bulk collection resumes Thursday. February 25. Here are some dos and don'ts for collections on Monday and Tuesday of this week.  More questions? Check out our trash and recycling FAQs.

Trash and Recycling Dos and Donts

City Services to help you stay informed

We're Here to Help With Your Questions

Have questions? We're here to help! Call our main line at 817-748-8400, email us at talktous@cityofsouthlake.com, or use one of the numbers below. Phone numbers and emails are monitored Monday - Friday, 8 a.m. - 5 p.m.

We Are Here to Help