Winter Weather Information

Office of Emergency Management

Stay Informed

Is Your Home Winter Ready? 

Emergency Manager Amanda Meneses has some great tips to help you get through the storm.  

Other Tips to Keep in Mind

  • Turn off your sprinklers. 
  • Protect your outdoor pipes
  • Make sure you know how to turn off your water meter
  • Bring your pets indoors
  • Expose any indoor pipes by opening the cabinet
  • Run your water to a steady drip
  • Place your generator outside to avoid fumes
  • Make sure to have all your food and medical supplies ready in case of a power outage

Utility Information - Electric & Gas

City staff maintains continuous contact with Oncor and Tri-County anytime severe weather hits the area. Here's how to track and report power outages online:

List of utility providers and phone numbers and websites

Trash and Recycling Services

Republic Services provides services under normal operations. We will communicate service updates and scheduling changes through social media on this page and at www.MySouthlakeNews.com. Call the Republic Services Customer Service Center at (817) 317-2424. You can also call the City at (817) 748-8400. 

Southlake Water Utilities 

Keep a 24/7 eye on your water use. Sign up for Eye on WaterYou'll need your entire SWU account number, including the dash, to register from your PC. Once registered, download the EyeOnWater app from iTunes or Google Play for access, no matter where you are. Questions? Call Southlake Water Utilities at (817) 748-8051.

Local, State & Federal Resources

We're Here to Help

Have questions? We're here to help! Call our main line at (817) 748-8400, email us or use one of the numbers below. Phone numbers and emails are monitored Monday - Friday, 8 a.m. - 5 p.m.

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