What to Do During a Boil Water Notice

Should it become necessary for the City of Southlake to issue a boil water notice due to a problem with the water system, residents will be encouraged to follow the steps outlined below to ensure their health and safety.

Water Drop

During a boil water notice, water for drinking, cooking and making ice should be boiled, and subsequently cooled, prior to use to ensure the destruction of all harmful bacteria and other microbes.

To accomplish this, the water should be brought to a vigorous, rolling boil and then boiled for at least 1 full minute. The Centers for Disease Control & Prevention (CDC) has additional recommendations at: Boil Water Advisory | Water, Sanitation, & Hygiene-related Emergencies and Outbreaks | Healthy Water | CDC. In lieu of boiling you may purchase bottled water or obtain water from some other suitable source.

When it is no longer necessary to boil the water, the City will notify residents the water is safe for consumption. Due to the process requirements, regulated by the Texas Commission on Environmental Quality (TCEQ), it will likely be at least 24hours between when a boil water notice is issued and when the City will be allowed to rescind the notice. At that time, instructions to discontinue boiling your water will be issued in the same manner as the initial Boil Water Notice. 

Below you may find a list of frequently asked questions (FAQ's). If at any time you have additional questions concerning boil water notices, you may contact Southlake Water Utilities at (817) 748-8090 or visit the Southlake Office of Emergency Management (OEM) webpage at Office of Emergency Management.

To remain accurately informed during any emergency please frequently visit City of Southlake or My Southlake News. You may also signup for emergency alerts at: Alert Southlake to automatically be notified via your preferred means of contact of any emergency situation.

  1. Southlake Water Utilities-Customer Service

    Physical Address
    1400 Main Street, Suite 200
    Southlake, TX 76092

    Phone: (817) 748-8051
    Fax: (817) 748-8266