Should it become necessary for the City of Southlake to issue a boil water notice due to a problem with the water system, residents will be encouraged to follow the steps outlined below to ensure their health and safety.
During a boil water notice, water for drinking, cooking and making ice should be boiled, and subsequently cooled, prior to use to ensure the destruction of all harmful bacteria and other microbes.
When it is no longer necessary to boil the water, the City will notify residents the water is safe for consumption. Due to the process requirements, regulated by the Texas Commission on Environmental Quality (TCEQ), it will likely be at least 24hours between when a boil water notice is issued and when the City will be allowed to rescind the notice. At that time, instructions to discontinue boiling your water will be issued in the same manner as the initial Boil Water Notice.
Below you may find a list of frequently asked questions (FAQ's). If at any time you have additional questions concerning boil water notices, you may contact Southlake Water Utilities at (817) 748-8090 or visit the Southlake Office of Emergency Management (OEM) webpage at Office of Emergency Management.