New Southlake Serves
You can now access all Southlake departments through the new online tool that's focused on you, our customers. The tool can be used to report non-emergency residential issues, submit questions or give feedback directly to the City, ensuring that we follow up in an efficient manner.
- Public Works
- Code Enforcement
- Southlake Water Utilities
- General Inquiries (all other departments)
- Police (Non - Emergency and Admin)
- Emergency Management
- Trash and Recycling
- Leaf Collection - more than 20 bags
Download the App!
We are also launching a new app that works hand-in-hand with our new online portal. You can easily download the app via Windows, Apple, and Google Play stores. Search for CitizenVue, download the app, allow the app to use your location or enter the code [Southlake], and you are ready to begin entering your concerns or suggestions.
We have created a short video with instructions about the app.
We are committed to addressing your feedback. If you are submitting a question, please use your home address. This form is monitored during normal business hours. The departments will reach out to provide updates throughout the process.
In an emergency, please dial 9-1-1. This new portal is not intended to report police or fire emergency issues.
Please call 9-1-1 for life-threatening situations, natural gas leaks, or other emergencies.
Dispatch Non-Emergency Line – (817) 743-4522
For water leaks or main break/sewer leaks, please call Southlake Public Works at (817) 748-8082.
The streetlight map will assist in determining which company to contact.
To report a street light outage or flickering street light:
To report a malfunctioning traffic signal, pedestrian crossing light, school zone flasher, or a missing street sign, please submit a Southlake Serves form. If it is after 5:00 p.m., please call the City's Dispatch service, at (817) 743-4522.
Neighborhoods with Decorative Signs - In neighborhoods with decorative street name signs and poles, the regulatory signs are supplied by the City and the HOA is responsible for the procurement of the decorative poles, cost of material, installation, and maintenance of the replacement signs and poles.
The City of Southlake contracts with Republic Services to provide solid waste service. This includes residential and commercial service.
Information can also be found on the Trash and Recycling webpage for:
- Brush and Bulk Collection
- Holiday Collection Schedule
- Start or Stop Service
- Seasonal Collection
- Recycling Tool