Southlake Serves

New Southlake Serves

You can now access all Southlake departments through the new online tool that's focused on you, our customers. The tool can be used to report non-emergency residential issues, submit questions or give feedback directly to the City, ensuring that we follow up in an efficient manner.

  • Public Works
  • Code Enforcement
  • Southlake Water Utilities
  • General Inquiries (all other departments)
  • Parks
  • Police (Non - Emergency and Admin)
  • Fire
  • Emergency Management
  • Trash and Recycling
    • Leaf Collection - more than 20 bags

Download the App!

We are also launching a new app that works hand-in-hand with our new online portal. You can easily download the app via Windows, Apple, and Google Play stores. Search for CitizenVue, download the app, allow the app to use your location or enter the code [Southlake], and you are ready to begin entering your concerns or suggestions.

We have created a short video with instructions about the app.

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We are committed to addressing your feedback. If you are submitting a question, please use your home address. This form is monitored during normal business hours. The departments will reach out to provide updates throughout the process.

Emergency Issues

In an emergency, please dial 9-1-1. This new portal is not intended to report police or fire emergency issues. 
Please call 9-1-1 for life-threatening situations, natural gas leaks, or other emergencies.
Dispatch Non-Emergency Line – (817) 743-4522

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For water leaks or main break/sewer leaks, please call Southlake Public Works at (817) 748-8082.

Customer Service Feedback

We are always looking for input and ways to continue to improve.  Please take a few minutes to complete the short Customer Service feedback form.

Tarrant County office information is available on their website.