Florence Water Tower Updates
Boil Water Notice Lifted
The Boil Water Notice is now lifted for the western part of the City! But there are some recommendations from the CDC before you consume the water in your home or business.
- Run all of your hot and cold water faucets (indoor and outdoor) for at least five minutes.
- Dispose of your ice and run at least one cycle through your ice maker.
- Clean and sanitize any appliances that use tap water, replace the water filter in those appliances, and run water softeners through the regeneration cycle.
- For additional information, please visit the CDC website.
Thanks, Southlake, for your patience.
City of Southlake Boil Water Notice Rescinded
On November 4, 2023, the Texas Commission on Environmental Quality required the City of Southlake public water system, PWS ID 2200075, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of November 6, 2023.
If you have questions concerning this matter, you may contact the City of Southlake at 817-748-8400 or by email at [email protected].
UPDATE 11/6/2023 11:50 a.m.
We are still awaiting word from the Texas Commission on Environmental Quality (TCEQ) to see if our Boil Water Notice can be lifted. The sample was submitted 24 hours ago, so we hope to hear from them soon. If you live in the affected area, please continue to boil water for consumption. As soon as we hear back from TCEQ, we will update our communication. Safety is our top concern, and we are grateful for your patience as we ensure Southlake’s water meets regulatory standards.
UPDATE 11/5/2023 6:00 p.m.
The boil water notice continues for the City’s westside through tonight and likely into Monday as we have NOT received the all-clear from the state as water samples are being processed. We will notify you when the City can rescind the boil water notice.
Our team and contractor have restored water service to the area, but continue repairing the damaged water line. This includes replacing the line, which we expect to complete this evening. Due to the line’s location, it will need to be reinforced with concrete to protect it, which will take place tomorrow. Finally, other teams are flushing water lines as an important part of the recovery effort.
The City will lift the boil water notice as soon as we are notified that our water has met regulatory standards. Lifting the boil water notice is NOT dependent upon the repair of the water line.
Free Champions Club guest passes are available for those affected. It opens at 5:00 a.m. Monday morning.
Again, thank you for your continued patience. If you have questions about the boil water notice, email us at [email protected]. Our next update will be tomorrow morning.
UPDATE 11/5/2023 1:00 p.m.
Public Works teams and contractors are working on multiple fronts to bring things back to normal for water customers on the City’s westside. The efforts include repairing the leak, flushing water lines, and taking samples for regulatory review.
While the repairs are underway, other team members are also looking into the leak’s root cause. We know an eight-inch water line near Southlake Blvd and Randol Mill developed a large leak. The line was buried more than 10 feet underground and was several hundred feet from the roadside, making it difficult to find. Once the leak was found and isolated, it helped improve pressure and water flow to Southlake’s affected customers.
Water samples are at the lab and being processed, and as soon as we get the all-clear from state regulators, we will rescind the boil water notice. But until that time, please continue to boil water before consumption if you live in the affected area.
We expect the repairs to take some time. Thank you again for your continued patience.
If you have questions about the boil water notice, email us at t[email protected]. Our next update will be later today.
UPDATE 11/5/2023 10:00 a.m.
UPDATE 11/4/2023 10:27 p.m.
Public Works crews have identified a leak and are working to repair it. We are continuing to evaluate our system to ensure there are no further causes for the pressure issues. Our next update will be at 10:00 AM tomorrow morning.
UPDATE 11/4/2023 7:00 p.m.
The Public Works crews will work through the night to continue to try to resolve the issue at the Florence Tower. As a reminder, IF you are in the affected area, please help us by conserving water and continue to boil water for consumption until further notice. The system will need to meet regulatory requirements before the boil water notice is lifted, and we expect this will take us into tomorrow (Sunday, 11/5). Thank you for your patience. Our next update will be at 10:00 a.m. tomorrow morning.
Don’t forget free guest passes for those affected are available at Champions Club tomorrow. They will open at 10:00 a.m.
The Public Works team continues to investigate the issue at the Florence Tower. As repairs continue, and IF you are in the affected area, please help us by conserving water and continue to boil water for consumption until further notice. The system will need to meet regulatory requirements before the boil water notice is lifted, and this could take some time. Thank you for your patience. Our next update will be at 7:00 p.m.
UPDATE 11/4/2023 12:55 p.m.
Public Works crews are still working on the cause of the issues at Florence Water Tower. We are aware of pressure and water loss to customers. We are estimating it will take several hours before service is restored. The City will update our communication channels when service becomes available again. If you have already lost water or if you lose water at any point today, you must boil it when service is restored. If you have questions concerning this matter, you may contact the City at 817-748-8400 or by email at [email protected]. If your water service is not interrupted, no action is needed at this time.
Southlake Issues Boil Water Notice - Due to reduced pressure potentially caused by a leak or mechanical issue, the Texas Commission on Environmental Quality has required the City of Southlake public water system (PWS ID: 2200075) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact Southlake Water Utilities at 817-748-8400 or by email at ([email protected]).
UPDATE 11/4/2023 10:00 a.m.
Southlake Public Works crews are investigating an issue with the Florence Water Tower on the City’s westside. Updated information will be provided on the City’s social media channels and CityofSouthlake.com. Thank you for your patience and understanding as we work to resolve the issue.