2009 & 2007 Citizen Satisfaction Survey Results

About the Survey Results
The city commissioned Decision Analyst to conduct the 2009 citizen survey, which used the city's Southlake Program for the Involvement of Neighborhoods (SPIN) maps to help divide the city geographically to obtain a balanced result from each area. The Decision Analyst report was presented to City Council in several different formats. View the results presentation.

Executive Summary
The executive summary / final report was presented to the City Council late January 2008. The findings help guide city staff in areas important to Southlake residents. The complete report is available upon request.

Questions

If you have questions about the information or survey results provided on this page, call Alison Ortowski at (817) 748-8261.

Survey Questionnaire & Results
These are the survey questions as they appeared on the survey. They are followed by answers broken up by category. Comments are broken up by question number. Please note that not all questions had a comment section.

Question 4
If the City government could change one thing to make Southlake a better place to live, now and in the future, what change would you like to see? View results for question 4.

Question 6
Now, thinking of Southlake overall, what would you say is the most important issue facing Southlake today? View results for question 6.

Question 9
You described your experience with the City's trash and recycling contractor as poor of fair. Please take a moment to describe your experience with the City's trash and recycling contractor. View results for question 9.

Question 13
What if any, additional "green programs" would you like to see the City implement? View results for question 13.

Question 26
You indicated that you had a problem with a City department. How was the problem handled? View results for question 26.

Question 27
You said that you reported a problem to a City Department. What, if anything, would you have liked the department to do differently? View results for question 27.

Question 29
Do you have any other comments or messages you would like to share with the department about this issue you previously reported? View results for question 29.

Question 35
You said that an employee did not handle your issue adequately. Please provide any comments or feedback that you would like to share about this department. View results for question 35.

Question 36
You said that the City did not follow up to ensure that your issue was addressed. Please provide any comments or feedback that you would like to chare about this department. View results for question 36.

Questions 40
You reported an issue with the Police Department. Do you have any comments or messages you would like to share with the Police Department about this issue? View results for question 40.

Question 43
What other comments or messages would you like to share with the City about traffic and other related areas? View results for question 43.

Questions 45
Do you have any comments or messages you would like to share with the City about their communications? View results for question 45.

Question 47.8
What other sources do you use to find out about City of Southlake news, information, and programming? View results for question 47.8.

Question 48.8
Through what other sources do you like to receive information from the City? View results for question 48.8.

Question 50
What particular topics or issues would you like to receive more information about from the City? View results for question 50.

Question 54
What information do you access most often on the website? View results for question 54.

Question 56
What would you like to see added to the City of Southlake website? View results for question 56.

Question 61.6
You specified that you would like to see enhanced public facilities or new programs added in trade for larger property taxes. What other services beyond a larger library, performing arts center, new senior center, recreation center or multipurpose center, would you like to see? View results for question 61.6.

Question 64
What types of retail and commercial development would you like to see in Southlake? View results for question 64.

Question 74
Please use the box below to let us know anything else you would like to tell the City Manager about Southlake. View results for question 74.

2007 Survey
The 2007 Citizen Satisfaction Survey results were presented to Council in January of 2008. The findings helped City Staff establish important benchmarks for future surveys. The complete report is available upon request.