New Construction Meters
New construction meters involve multiple departments and developers are required to complete all necessary registrations and permitting prior to a meter set. Please direct permitting questions to Building Inspections at 817.748.8236 or 8237.
Fire Hydrant Meters
Fire Hydrant meters, also referred to as "bulk" meters, involve multiple departments. Please note the following steps:
Under Stage 1, or higher, water restrictions, a Construction Site Water Permitmust be filled out and approved by Public Works Administrationfirst. Please allow a 24 hour turnaround from submission to decision.
Contractors should then submit their Utility Service Application with payment of a $1,000 deposit at the Utility Billing Division located in Town Hall, 1400 Main Street, Suite 200 (lobby level), Southlake, TX. Billing questions may be directed to UB at 817.748.8052
With the deposit receipt, contractors then drive to the Public Works Operations (PWO) office located at 1950 East Continental Boulevard, Southlake, TX, to pick up the meter. PWO will outline what is required prior to releasing the meter. Please contact PWO at 817.748.8082 for service related questions.
Water consumption rates may be found in the link to your left.
Customer Service Survey
Please take a moment to complete our UB survey and let us know how we're doing. Thank you!