Americans with Disabilities Act
The City of Southlake is committed to providing equal access for all residents and visitors by complying with the Americans with Disabilities Act of 1990 and other regulations that provide accessibility guidance. The City will not discriminate against qualified individuals based on disability in its services, programs, or activities.
In accordance with Title II of the Americans with Disabilities Act (ADA), the City of Southlake has designated an ADA Coordinator to oversee and coordinate the efforts of the City of Southlake to comply with Title II. The ADA Coordinator is Operations Manager - Customer Relations, Melody Andersen,
Upon request, the City of Southlake will generally provide appropriate aids and services leading to effective communication and access for persons with disabilities so they can participate equally in City programs, services, and activities. Examples of appropriate aids and services include qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments or other disabilities.
In addition, individuals with service animals are welcomed in City of Southlake offices, even where pets are generally prohibited.
Complaint or Accommodation Request Procedure
The City of Southlake has created a process for individuals to submit complaints and accommodation requests. The ADA Alert Form should be completed and contain information about the alleged discrimination or request and include information such as name, address, phone number of complainant and location, date, and description of the problem. Complaints should be submitted within 180 days of the incident. Alternative means of filing complaints will be made available for persons with disabilities upon request.
The City of Southlake will respond to the initial complaint and all related correspondence within 15 days of receipt and will be retained by the city for at least three years.