The new software, CSI, will go live Monday, April 3 at 8:00am when summer registration opens. Registration will also be available in-person at Southlake Town Hall in Training Room 3C. City staff will be standing by to assist customers in creating an account in CSI and registering for their favorite summer programs. Take a sneak peek at all the exciting summer activities in the Summer 2017 Southlake Scene.
When participants go to register for programs on April 3rd they will notice the website looks a little different. Now, instead of having to search for an activity, you will be able to select a category to begin the search process.
One important transition note to keep in mind: All users will have to create a new account. Account information will NOT carry over from Active Network.
What does this mean for me?
Before actually registering for a program, you will be prompted to create a new account. Because CSI will also be used once Champions Club is fully operational, it will look like you are registering for a membership. Don’t worry, when you are asked to select your membership type, simply select the “Patron” membership and Parks and Recreation as the site. This will allow you to register as you normally would.
You will need to create your new account before you are able to register for summer programs like Camp Mania or Basketball, to name a few. Parents, when you are completing the account registration, be sure to list yourself as the “main member” on the account. Other family members, like spouses and children, will become “sub-members” on the account.
We understand change can sometime be confusing. We’re here to help! You can view the step-by-step instructions to help you set up you new CSI account or you can call us at (817) 748-8019.