Show All Answers
Alert Southlake is powered by Everbridge®, a web-based application that uses mapping technology to provide notifications, and/or written text or email notifications to people in a precisely targeted geographic area. Trained emergency officials can essentially “draw” an area on a map, record an emergency message, and launch the alert to those in the affected area.While the system is able to rapidly contact thousands of residents in one launch procedure, there may be limitations. It is always important to remember that technology can sometimes fail. No single alert or tool will provide enough warning to all residents in all situations. This system is only one part of a comprehensive emergency warning program and should not be your sole means of emergency notifications.
The City of Southlake annually updates mobile phone numbers that are billed to a Southlake address and publicly available landline phone numbers that include residential and business numbers, registered to a Southlake address. Landline phone numbers that are not publically available or mobile phone numbers that are not billed to a Southlake address must be manually added to our system. Preferences can be changed at any time by the user.
Due to the enormous resident feedback from the February 2021 winter storm, the City of Southlake worked with our vendor, Everbridge, to automatically add all mobile phone numbers billed to a Southlake address to our emergency notification system, Alert Southlake.
The technology of mobile service (cell phones) has taken over the world and is highly relied upon as 64.9% of children and 55.2% of adults have wireless service only. With our opt-in campaigns, we were only reaching about 25-40% of our resident population. With this new resident connection update, we will be able to communicate emergency information effectively and efficiently with 60% or more of Southlake residents with the push of a button.
If your contact information changes, you can always update your preferences online at: https://member.everbridge.net/892807736726279/login. You can also call the Office of Emergency Management at 817-748-8903 and we will be happy to assist you.
No. The information that you provide will be used only for Alert Southlake notification purposes. We will not give or sell your contact or location information to any vendor or other organization.
Yes. You can register the phone number associated with your TTY device via the online portal: https://member.everbridge.net/892807736726279/login.
All Alert Southlake accounts can update preferences, such as quiet hours, to not receive notifications during specific times. Previously input user preferences will be saved from year to year. Before opting out of all notifications, it is recommended to modify the account to specific preferences. If we can reach you through an alert, we can notify you of important emergency information.
You can update your account settings at any time by going to https://member.everbridge.net/892807736726279/login. After setting up an account or logging in, you can update your preferences for text messages, phone calls, and emails, as well as phone numbers and addresses, or simply opt out. If you do not remember your username or password, please contact the Office of Emergency Management at 817-748-8903.
It is a notification that advises customers to boil tap water used for drinking, cooking, ice-making and teeth brushing until tests verify the water is safe. The City of Southlake also advises that you boil your pet’s drinking water. It is not necessary to boil water for showering or other external uses.
Water suppliers are required by the Texas Commission on Environmental Quality to notify customers to boil water when water samples indicate contamination or when conditions exist that make the water supply vulnerable to contamination. These conditions include:
When service is interrupted and distribution lines are emptied, contaminants can enter the lines that transport water. Although waterborne diseases are extremely rare, they can be serious. The risk is higher for infants, the elderly and persons with immune deficiency disorders. The City of Southlake issues boil-water notices even if the possibility of contamination is remote because we do not want to take any chances with your family’s health.
Once a Boil Water Notice is issued, tests must be completed on the water system to ensure that the drinking water is safe for consumption. These tests take 24-48 hours to complete, and positive results are required before the boil water notice is lifted.
Boiling water is considered the safest and most effective method of water disinfection. Vigorous boiling for two minutes will kill any disease-causing microorganisms and parasites present in water. The flat taste of boiled water can be improved by aerating it (pouring it back and forth from one container to another. In lieu of boiling, you may purchase bottled water or get water from another suitable source.
Even if someone has consumed potentially contaminated water from either a public water system or a private well before they were aware of the boil water advisory, the likelihood of becoming ill is low. Anyone experiencing symptoms such as diarrhea, nausea, vomiting, abdominal cramps, with or without fever, should seek medical attention.
Yes, most pitchers that have a water filter do not filter out bacteria. If you have other filters on your refrigerator, on your faucet, or under your sink, read the package insert to see if the filter removes bacteria. If in doubt, boil the water before consuming it.
Vigorous hand washing with soap and your tap water is safe for basic personal hygiene. If you are washing your hands to prepare ready to eat food, you should use boiled (then cooled) water or bottled water with hand washing soap.
Do not use untreated tap water for oral hygiene. The CDC recommends brushing teeth with boiled water or bottled water.
The water may be used for showering, baths, shaving and washing, so long as care is taken not to swallow or allow water in eyes or nose or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The CDC suggests considering a sponge bath to infants to reduce the chance of them swallowing any water. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water for cleansing until the advisory is lifted.
The CDC recommends using disposable plates, cups, and utensils; if possible. Otherwise, household dishwashers are generally safe to use if the water reaches a final rinse temperature of at least 150 degrees Fahrenheit (65.55°Celsius), or if the dishwater has a sanitizing cycle. Be sure to sterilize all baby bottles prior to use.
Yes, it is safe to wash clothes as usual.
Yes, we recommend you do. When service is interrupted and distribution lines are emptied, contaminants can enter the lines that transport water. Although waterborne diseases are extremely rare, they can be serious to humans and animals. The City of Southlake issues boil-water notices even if the possibility of contamination is remote because we do not want to take any chances with your family’s health.
Yes, it is safe to water household plants and gardens.
Please allow 3-5 business days before appearing in person, to allow for court processing. Then, you may appear in person at any time (during regular business hours) or online up until your response date. After the response date, you may pay the fine or request a court date (may require the posting of a bond).
The City maintains the public stormwater drainage system and structures within the right-of-way and dedicated public stormwater drainage easements. The City does not maintain drainage facilities that are located within drainage easements on private property including:
Per the City's Storm Drainage Policy, it is the property owner’s responsibility to routinely maintain all creeks, streams, and natural drainageways on their property. This includes:
Bar ditches and Culverts maintenance is also the responsibility of the property owner despite typically being located in the ROW dedicated to the City. Required maintenance includes:
Public drainage systems are located within public drainage easements or street right-of-way. Public drainage systems are the City’s maintenance responsibility. Private drainage systems are located on private property and may or may not be located within private drainage easements. Private drainage systems typically do not cross lot lines and are generally used to collect runoff on a specific lot. Private drainage systems are required to be maintained by the property owner.
Drainage directed from any private systems to neighboring properties is a civil matter between the property owners. It is advised that neighbors meet and work toward an agreeable situation for the involved parties. As a reminder, it is against state water laws to divert or concentrate runoff, or block runoff from draining onto a property.
If there is a significant drainage issue in your neighborhood, you can contact the Public Works Department at (817) 748-8098. You also may make a written request to the Public Works Department. Your written request will be evaluated and may be considered for a future Drainage Project as part of the City’s on-going Capital Improvements Program (CIP).
Please write to:
City of Southlake
Public Works Department
c/o City Engineer
1400 Main St., Ste. 320
Southlake, TX 76092
Call Public Works Administration and Engineering so that staff may further assist you.
Administration & Engineering
Monday - Friday
8:00 a.m. - 5:00 p.m.
Yes. In most areas, the streets are considered to be a part of the drainage system. During a typical rainfall event, water will flow through storm sewers located underneath the street or in roadside ditches to a drainage channel. When the capacity of the storm sewers or roadside ditches is exceeded, the street itself will hold the water until the storm sewer or roadside ditch has additional room to drain the water.
The term stormwater refers to rainwater. Stormwater discharges are generated by runoff from land and paved areas during rainfall. Hard surfaces like driveways, sidewalks, and streets drain directly into our lakes, rivers, and streams. Unlike the wastewater that goes down your shower or sink, stormwater is not treated and can carry pollutants, sediment, and trash directly into the places you like to swim, fish, and boat.
For more information please visit our Stormwater Management Page.
A floodplain is any land area susceptible to being inundated by the collection, pooling, and flowing of water from any source during the course of natural events. Floodplains may be classified as FEMA Special Flood Hazard Areas (SFHA) and are located in a 100-year flood zone. The term “100-year flood zone” refers to a flood elevation that has a 1% chance of being equaled or exceeded each year.
Sewer pipes capture used water and liquid waste from homes and businesses and carry it to wastewater plants for treatment. Treated wastewater can be reused for landscape irrigation, industrial and construction purposes. Storm drains are separate from the sewer system and, unlike wastewater, stormwater is not treated and reused. Some storm drains are under streets, but much of the system consists of open canals, street gutters and other features that collect, channel and divert stormwater runoff.
Impervious is defined as a surface that does not absorb water. Several examples of impervious areas include:
Retention permanently restrains flow of water, and is generally provided for aesthetic purposes. Detention temporarily restrains flow of water to reduce downstream impact.
Lead and copper can be found naturally in water reservoirs throughout Texas, but at extremely low levels. In fact, levels of lead and copper in reservoirs are so low that they are not a health concern. However, if water is not properly treated to minimize its corrosive tendencies, the water delivered to customers can dissolve lead or copper found in customer-owned plumbing. Prior to 1986, lead was a common component of building plumbing. In 1986, Congress amended the Safe Drinking Water Act (originally adopted in 1974) to prohibit the use of pipes, solder or flux that are not “lead free” in drinking water distribution systems. Lead free is defined as no more than 0.2% lead in flux or solder, and no more than 8% lead in pipes. In 2014, Congress further reduced allowable lead content from 8% to 0.25% in pipes and fittings.
Water, by its very nature, is corrosive to most metals over time. Corrosive is just another term to describe the ability of water to dissolve lead or copper in a customer’s plumbing into the drinking water. A water treatment facility can minimize water’s corrosive tendencies by adjusting the pH (acidity) of the water, monitoring the amount of dissolved minerals in the water which may inhibit corrosion, and by adding other chemicals, such as phosphates, to protect the water pipes. Because Southlake purchases its treated drinking water from the City of Fort Worth, the City of Southlake advises the City of Fort Worth on the quality of the water which we receive in order to ensure the utmost quality for our customers.
Lead can pose significant health risks if too much of it enters your body. Lead builds up in the body over many years and can cause damage to the brain, red blood cells, and kidneys. The greatest risk is to young children and pregnant women. Amounts of lead that will not harm adults can slow the mental and physical development of growing bodies.
Southlake collects and tests 30 routine samples once every year for lead and copper as required by the TCEQ. Southlake then follows chain of custody protocol to deliver the samples to an approved, accredited testing laboratory.
Following the U.S. EPA protocol of attempting to determine the worst case scenario for lead or copper testing, the plumbing of Southlake customer’s homes was researched through plumbing permits and building records of homes to identify lead and copper used in building materials. Selecting homes with this criteria allows Southlake to sample for the worst case scenario.
All the lead and copper testing results are reported in Southlake’s annual Drinking Water Quality Report (Consumer Confidence Report). The Drinking Water Quality Report for the most recent full year is available on the City’s website. A comprehensive list of the results can be found on the City’s Lead and Copper Sampling Program page.
Since the start of the testing program in 2007, Southlake’s lead and copper testing has consistently shown levels of these metals to be well below the Action Level (“AL”) set by U.S. EPA. For a table of results, please visit the City of Southlake's Lead and Copper Sampling Program page.
Extensions of time to pay can only be made in person, on our online payment site or by requesting a court date to speak with the Judge.
Twenty business days are allowed to make an initial appearance concerning a citation. The following are considered an initial appearance:
Payments can be made online (with most major credit/debit cards) or made in person using the following acceptable payment options:
Residents or neighborhoods can submit requests to construct or fill sidewalk gaps within their neighborhoods through the Sidewalks Matching Funds Program. New sidewalk construction may require property owners or HOAs to dedicate pedestrian access easements to allow construction to occur.
If the city owns the sidewalk, a Come Fix This form can be completed with the request to have a sidewalk evaluated for repairs. If the sidewalk is on private property, the homeowner or HOA will be responsible for the repair and maintenance. If a homeowner or HOA is responsible for the repair of a sidewalk, contact Public Works for assistance with the guidelines and inspection process.
Check out our interactive map! You can select different map views to see not only what sidewalks have been completed, but also where future sidewalks are planned.
Check out our interactive map! You can select different map views to see not only where future sidewalks are planned, but also what sidewalks have been completed.
Sidewalks are guided by a master plan that includes recommendations for sidewalk and trail segments across the City. Using the master plan as a guide, sidewalks ultimately get built by one of four ways:
Get more information about how sidewalks are built here.
When some of the older neighborhoods were developed, plans at the time did not include adding sidewalks. However, if the neighborhood would like to add sidewalks there are some options. Take a look at our sidewalk planning page to see how sidewalks are planned and built in the City.
There are several considerations when putting in sidewalks:
It cost’s anywhere from $20-60 per linear square foot to build sidewalks. Get more sidewalk funding information here.
As much as possible, we work to include the cost of new sidewalks into existing projects. This could include adding sidewalks to a new roadway project. On the commercial side, we work with developers to include sidewalks in their developments as well. When those options are not possible we also actively see out federal and state grants to help fund new sidewalks. Click here for more details about our sidewalk funding process.
Coordinator - Melody Andersen
Complaints or questions about accessibility tools should be emailed to:[email protected]
City Secretary Office handles all inquiries related to city elections.
Services: Fire Prevention, Operations and EMS, CPR Classes, Fire Safety Classes, Drowning Prevention, and Crud Cruiser.
City Secretary Office
Noise Exemption Permit
Mass Gathering Application
After Hours:(817) 743-4522
Building Inspection / Permits:(817) 748-8236 or (817) 748-8237
Services: Planning and zoning, platting, land use, tree preservation, building permits, sign permits, building inspections and code enforcement.
Front Desk - 817-748-8914
Non Emergency Dispatch - 817-743-4522
Services: Patrol, School Resource Officers, Investigations, Crime Prevention, Animal Control, Vacation House Watch.
Citation Questions: [email protected]
Municipal Court: (817) 748-8188
Teen Court: (817) 748-8346
Administration & Engineering - (817) 748-8098Services: Responsible for planning and building the roadways, pathways and ensure the water supply is safe
Operations - (817) 748-8082 Services: Responsible for the maintenance of the city water supply, streets, drainage, water leaks, some pathways and environmental services -
Contact: Come Fix This!
Police Records or call (817) 748-8393
Public Info Requests – request for city records through open records request
Public Documents – view city records that are accessible
Reserving a Pavilion
Town Hall Training Rooms: (817) 748-8400
Services: Set up, pay bills, manage account, view rate and schedules for trash, recycling, sewer and watering
Maintained by local electric companies
Tri-County - (817) 431-1541
Oncor - (888) 313-4747
Town Square Lights - (817) 748-8184
(817) 232-1304If the street requiring repair is FM1938, FM1709 or SH114, contact TXDOT during business hour.
817) 748-8082All other streets, contact the Public Works Operations Department or complete a Come Fix This form.
Main Tarrant County # - (817) 884-1111
Constable’s Office - (817) 581-3610Town Hall 2nd Floor; Court documents, delinquent sales tax and Justice of the Peace
County Clerk - (817) 884-1195 Town Hall 1st Floor; Marriage licenses, birth and death certificates and records DBAs
County Commissioner - (817) 581-3600Fiscal matters and maintenance of some county roads
Justice of the Peace - (682) 732-6589Town Hall 2nd Floor; Liens, Evictions, and Small Claims
Passport Office Appointments - (682) 732-3645 Town Hall 3rd Floor, New passports and renewal of passports
Passport Information and Requirements - (877) 487-2778Information on requirements to obtain a new passport or renew existing passport
Tax Assessor/Collector - (817) 884-1100 Town Hall 1st Floor, Property Tax, Vehicle Registration, Title and License Plates, Handicap Placards
Travel Health - (817) 321-4700 Town Hall 3rd Floor; Travel Health Information and Immunizations for International Travel
Teen Court sessions are held every Tuesday evening, except for the week of Thanksgiving and the Tuesday between Christmas and New Year. Scheduled teen defendants and volunteers must check in between 5:00 p.m. and 5:30 p.m. No walk-ins, please. If you recently received a ticket and have not yet attended a plea hearing before a judge, please contact your municipal court for more information.
If you are a defendant less than 18 years old, a parent / guardian is required to be present to conduct your trial.
Call Community Waste Disposal at (972)-392-9300/Option 2 within 24 hours of your missed pickup.
All items placed in recycling carts should be clean, empty, and dry. This includes empty plastic jugs, empty plastic bottles, clean plastic tubs, empty wax-coated paper containers and juice boxes, phone books, mail, mixed paper, catalogs, magazines, newspaper, unsoiled pizza boxes, empty glass jars and bottles, clean metal food cans, empty aluminum cans, aerosol cans, plastic bags (excluding plastic grocery bags), flattened corrugated cardboard, boxboard (cereal boxes), pots & pans.
Community Waste Disposal (CWD) offers bulky waste and brush collection for Southlake residents. Bulky waste and bundled brush will be collected on your regular trash pickup days. This service is offered for up to 2 cubic yards per collection at no charge. All brushes must be tied and bundled and cannot exceed four feet by two feet nor weigh more than 50 pounds per bundle. Tied and bundled brushes may be set out in unlimited quantities.
Loose brush collection (up to 12 cubic yards per year) is available once a month. A phone call is required to schedule your pickup no later than noon prior to your designated day.
For more information or to schedule a bulk pick up, contact Community Waste Disposal at (972) 392-9300/Option 2.
Acceptable Bulk Items Include:
Recycling carts are furnished, free of charge, by Community Waste Disposal to new residents who move into a property with no existing cart. To sign up for recycling and trash services, new residents should first contact the Utility Billing Office at (972)-392-9300/Option 2 or visit New Service Form.
Community Waste Disposal (CWD) is responsible for repairing or replacing damaged recycling carts within three business days of receiving such notification. Please contact CWD customer service to report a damaged cart: (942) 932-9300/Option 2.
Community Waste Disposal (CWD) recommends that garbage and recycling containers be placed at the curb in front of the residence at a distance no greater than 7 feet from the curb. For recycling, place the recycling cart facing the street, with the wheels touching the curb. Due to the involvement of automated machinery, carts must be within 3 feet of the street, 3 feet away from mailboxes and 5 feet away from vehicles for the CWD trucks to safely collect the carts.
Up to 2 cubic yards of bundled brush can be placed for collection along each recycling garbage collection.
In addition, residents can place up to 12 cubic yards unbundled brush for collection annually.
Residents who need collections beyond 12 cubic yards of unbundled brush, can schedule a bulk pickup with Community Waste Disposal by calling 972-392-9300/Option 2.
Please contact the City’s Wastewater Division first by calling 817-748-8082. Staff will clean and check the sewer main to verify if a plumber will need to be contacted.
Residents are responsible for cleaning and repairs of the service line from the house all the way to and including the tap. However, if part of the service line is determined to be under the road, the City will make necessary repairs on the section under the road. Please contact the City’s Wastewater Division before calling a plumber for any issues.
Please contact the City’s Public Works Operations staff at 817-748-8082 and they will verify if sewer is available. Sewer service lines cannot be installed across adjacent property lines. Please visit our Septic to Sewer page for more information.
Applicable fees are listed here. The sewer tap fee is waived if there is no existing tap available. However, an $80 inspection fee will be applied.
The lawn watering schedule was established by a joint water conservation panel of various municipal technical staff, and water conservation experts. The specific days were chosen by a committee of representatives from Fort Worth, Tarrant Regional Water District (TRWD), and some of the 26 wholesale customer cities served by Fort Worth and TRWD. It allows residential customers to water twice weekly, each group having a weekday and a weekend day. This watering schedule evenly distributes the consumption of water throughout the region. Mondays were purposefully excluded because it has historically been a day of unusually high demand for the entire area, possibly because many commercial and industrial users resume production activities after having been closed for the weekend.
The twice-per-week watering schedule, based on address, is mandatory for Southlake. NO exceptions or changes in the assigned watering days are allowed.
Ideally, irrigation zones should be run long enough to fill a rain gauge or small cup by 1 inch of water on your two designated watering days or every 5 to 7 days if possible.
Based upon Southlake's wholesale water purchase contract with the City of Fort Worth, the drought contingency standards that Southlake operates under are required by contract. Failure to follow these guidelines would be a breach of contract and may result in a loss in water service. Based upon recent efforts, all regional utilities are attempting to communicate the same message and as such are using the twice-per-week watering schedule if they purchase from the City of Fort Worth or Dallas Water Utilities. Most of the area cities, including Keller, Westlake, Trophy Club, and North Richland Hills all are served by the City of Fort Worth and follow the same watering restrictions.
No. If you have a water well, you are exempt from the water restrictions. However, the City of Southlake asks that you post a visible sign to indicate that a well is present on the property. As we are out enforcing the restrictions, posting a sign will help us identify those properties using well water versus City water and, more importantly, will ensure that you are not unduly targeted for any perceived violations of the water restrictions.
The City of Grapevine does not have the production capacity or sufficient water rights from Grapevine Lake to provide water to Southlake. Water rights on surface lakes are owned by individual municipalities and /or water authorities. The water rights for Grapevine Lake were established in the 1940's at the time of construction of Grapevine Lake. Primary water rights for Grapevine Lake belong to the Park cities (Highland Park and University Park). The secondary water rights for Grapevine Lake are owned by Dallas Water Utilities. The City of Grapevine holds tertiary water rights for the lake. There are no available water rights for the City of Southlake to take water from Grapevine Lake. The City of Grapevine operates a 12 million gallon per day production capacity water plant to serve their utility customers. The City of Grapevine is also served by the Trinity River Authority. Grapevine maximizes their production facility in order to minimize the end cost to their customers. As such, no treated water is available for the City of Southlake to purchase.
The City of Southlake has both a Water Conservation Ordinance No. 895-D and a Drought Contingency Ordinance No. 662-F. A Water Conservation Plan is a combination of strategies to:
A Drought Contingency/Emergency Water Management Plan is: