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1. What is a boil water notice?
2. When is a Boil Water Notice issued?
3. What types of conditions cause for Boil Water Notices to be issued?
4. How long does a Boil Water Notice last?
5. What does boiling water accomplish?
6. What if I have already consumed potentially contaminated water?
7. I have a tap water filter or filtering water pitcher, do I still need to boil my tap water before drinking it during a Boil Water Notice period?
8. How do I wash my hands during a Boil Water Notice?
9. Can I brush my teeth with tap water during a Boil Water Notice period?
10. Is tap water, during a Boil Water Notice period, safe for bathing or shaving?
11. How do I safely wash my dishes during a Boil Water Notice period?
12. Can I wash laundry during a Boil Water Notice period?
13. Do I need to boil water for animal consumption during a Boil Water Notice period?
14. Can I water my household plants with tap water during a Boil Water Notice period?

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1. How do I know my exact response / appearance date?
2. When can I take care of my citation?

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1. What are the City's drainage related responsibilities?
2. What are the resident's drainage related responsibilities?
3. What is the difference between public and private drainage systems?
4. My neighbor has done some work on their lot and now I'm getting more runoff. What can I do?
5. What can I do if there is a significant drainage issue in my neighborhood?
6. Who do I contact for my drainage question that isn't listed here?
7. Is street flooding normal?
8. What is stormwater?
9. What is a flood plain?
10. What is the difference between a storm drain and a sewer?
11. What does impervious mean?
12. What is the difference between detention and retention?

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1. I keep hearing Texas is deregulated when it comes to electric providers, what does this mean and how does this impact me?
2. Who provides electric service in Southlake?
3. I’ve heard news stories about electricity rate increases. Should I be worried?
4. I need to speak with someone about my electric bill. Who do I need to call?
5. Who can help me if my billing issue is not resolved by my Retail Electric Provider?
6. How does the City work with electric utility providers when new developments get built?
7. How do I check for power outages in my area?
8. How do I report an outage?
9. How can I monitor the level of Energy Emergency Alerts?
10. Does Southlake have any authority with electric utility providers?
11. What does the Public Utility Commission of Texas do?

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1. Where does lead and copper found in drinking water come from?
2. How does lead and copper from pipes get into my drinking water?
3. Why is lead and copper testing important?
4. Does my home contain lead and copper?
5. Is there anything I can do to protect myself from high levels of lead or copper dissolved from my own plumbing?
6. How is the water in Southlake tested for lead and copper?
7. How were the sample sites for Southlake testing selected?
8. How can I access the results of lead and copper testing in Southlake?
9. Can I have my home tested for lead and copper?
10. What have Southlake’s lead and copper test results indicated about our water?

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1. Where is the Library located?
2. When is the Library open?
3. How do I contact the Library?
4. How do I get a Southlake Public Library card?
5. Is there a book drop outside the library?
6. How long can I keep the items I check out?
7. How can I renew items that are checked out to me?
8. Is the Library closed on holidays?
9. How can I get information on Library news and events?
10. How can I request and reserve materials?
11. Can my child get a library card?
12. Can I use my Grapevine, Keller, etc., card at the Southlake Library?
13. Who is eligible for a Southlake Library card?
14. What is the maximum number of items I can check out?
15. How long can I keep the items I check out?
16. How much are late fees?
17. Does the Library have study rooms?
18. Does the Library have a meeting room?
19. Is there internet access in the Library?
20. What business machines are available at the Library?
21. Can I type my school paper or resume in the Library?
22. Are computer games available?
23. What type of items are in the Library's collection?
24. Does the Library accept donations?
25. Can I volunteer at the Library?
26. Does the Library offer eBooks and eAudiobooks?
27. Does the Library offer e-magazines?

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1. When do I appear in court?
2. What are my options if I possess a Commercial Driver's License?
3. Can I receive an extension of time to pay my fines/fees?
4. How long do I have to take care of this citation?
5. What payment options are available?
6. What is acceptable attire for a court appearance?

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1. How do I request a sidewalk in my neighborhood?
2. Who is responsible for repair and maintenance of the sidewalks?
3. Where can I see how many completed sidewalks we have in Southlake?
4. Where can I see where future sidewalks are planned?
5. How does planning for sidewalks work?
6. Why do some neighborhoods not have sidewalks?
7. How much does it cost to put in a sidewalk?
8. How are sidewalks funded?

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1. What is OpenGov?
2. How do I select the data I want to see?
3. Can I select more than one item?
4. How do I see the actual numbers within the graph?
5. Can I see the data in a different graph?
6. Can I save the data I am looking at?
7. I have a question about the data. How can I learn more?
8. What does CCPD stand for?
9. What does CEDC stand for?
10. What does SPDC stand for?

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1. When are Teen Court sessions?
2. Do I need a parent with me?
3. How long do Teen Court sessions last?

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1. What items can I place in my recycling cart?
2. How can I dispose of bulk items or brush/limbs?
3. What items are accepted as bulk pick-up?
4. I have a disability and have trouble taking my garbage to the curb, can Republic help?
5. How do I set up new service?
6. What is the current rate for residential Trash and Recycling collection?
7. Is special preparation of recyclables required?
8. How do I get a new recycling cart?
9. My recycling cart is damaged. How do I request a new cart?
10. Where should I place my trash and recycling containers for collection?
11. What is my collection day and what time should I set my containers out on my collection day?
12. Are there items that cannot be picked up for residential solid waste collection?
13. What if I have more than twelve cubic yards of brush or limbs for disposal?
14. What is the most solid waste or recycling I can leave out for pickup on a pickup day?
15. Are any items too large for pickup, such as fence sections, large tree limbs, or other large waste?
16. I have furniture or appliances that need to be collected? What do I need to do?
17. My garbage was supposed to be picked up today but was missed by the truck. What do I do?
18. How can I identify hazardous chemicals in my home?
19. How do I set up a new commercial service?
20. What is the best way to dispose of broken glass?
21. What is the best way to dispose of needles?
22. Is the "Simple Recycling" program to collect clothing, shoes, and accessories still in effect?
23. I have structural items and construction waste such as sheetrock, carpet, and insulation that need disposal. Can those be picked up curbside?
24. I have a contractor doing work, what about construction debris?

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1. Can I use my own irrigator for the evaluation?
2. Do I have to use the same irrigator who did the evaluation to do my repairs?
3. Will the rebate cover adjustments made that weren't listed on the evaluation?
4. When can I expect to receive my rebate?
5. Can I sign up for a second evaluation?

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1. What happens if a warrant is issued for my arrest?
2. How can I pay for my warrant?
3. Can I make a partial payment on an active warrant?

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1. Who do I contact if I'm experiencing a sewer backup or slow draining?
2. What is the resident responsible for?
3. Can I tie on to City sewer?
4. How much does it cost to tie on to City sewer?

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1. Who selected the Tuesday/Friday, Wednesday/Saturday, and Thursday/Sunday watering schedule?
2. What if I want to change my watering days?
3. How long should I run my sprinkler zones?
4. May I water potted porch plants?
5. May I water using a handheld hose?
6. Who determines Southlake's water restrictions?
7. If I have a water well, am I still subject to mandatory water restrictions?
8. Is Southlake's water storage and distribution system adequate?
9. Why doesn't Southlake purchase water from the City of Grapevine (Grapevine Lake) which is closer than the City of Fort Worth?
10. Water Conservation and Drought Contingency: What is the difference?