I keep hearing Texas is deregulated when it comes to electric providers, what does this mean and how does this impact me?

In 1999, the Texas Legislature passed a deregulation law that made it possible for consumers in most parts of Texas to choose their own electric company. Some areas, such as municipalities and cooperatives, were not required to deregulate, so customers in those areas may not have electric choice. TriCounty is an example of a cooperative where their members do not have a choice on their electric retail provider. Southlake residents in an Oncor service area have a separate electric retail provider such as TXU or Green Mountain Energy. You can also find more information here: https://www.currentutilities.com/how-it-works-texas-electricity/.  

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1. I keep hearing Texas is deregulated when it comes to electric providers, what does this mean and how does this impact me?
2. Who provides electric service in Southlake?
3. I’ve heard news stories about electricity rate increases. Should I be worried?
4. I need to speak with someone about my electric bill. Who do I need to call?
5. Who can help me if my billing issue is not resolved by my Retail Electric Provider?
6. How does the City work with electric utility providers when new developments get built?
7. How do I check for power outages in my area?
8. How do I report an outage?
9. How can I monitor the level of Energy Emergency Alerts?
10. Does Southlake have any authority with electric utility providers?
11. What does the Public Utility Commission of Texas do?