Who provides electric service in Southlake?

In Southlake, residents and businesses are either part of TriCounty’s or Oncor’s service area. If you’re a TriCounty customer, your electric service is billed directly by TriCounty. If you’re an Oncor customer, your electric retail provider, such as TXU or Green Mountain Energy, bills you each month.

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1. I keep hearing Texas is deregulated when it comes to electric providers, what does this mean and how does this impact me?
2. Who provides electric service in Southlake?
3. I’ve heard news stories about electricity rate increases. Should I be worried?
4. I need to speak with someone about my electric bill. Who do I need to call?
5. Who can help me if my billing issue is not resolved by my Retail Electric Provider?
6. How does the City work with electric utility providers when new developments get built?
7. How do I check for power outages in my area?
8. How do I report an outage?
9. How can I monitor the level of Energy Emergency Alerts?
10. Does Southlake have any authority with electric utility providers?
11. What does the Public Utility Commission of Texas do?