For TriCounty customers, you can call their customer assistance line at (817) 444-3201, by email at [email protected] or their website at tcectexas.com. All other customers serviced by Oncor, should contact their retail electric provider.
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In 1999, the Texas Legislature passed a deregulation law that made it possible for consumers in most parts of Texas to choose their own electric company. Some areas, such as municipalities and cooperatives, were not required to deregulate, so customers in those areas may not have electric choice. TriCounty is an example of a cooperative where their members do not have a choice on their electric retail provider. Southlake residents in an Oncor service area have a separate electric retail provider such as TXU or Green Mountain Energy. You can also find more information here: https://www.currentutilities.com/how-it-works-texas-electricity/.
In Southlake, residents and businesses are either part of TriCounty’s or Oncor’s service area. If you’re a TriCounty customer, your electric service is billed directly by TriCounty. If you’re an Oncor customer, your electric retail provider, such as TXU or Green Mountain Energy, bills you each month.
While many may experience higher than normal bills due to higher usage during the cold weather, most residents will not experience any exorbitant bills due to “fixed rate” pricing. It is critical you understand and get to know your electric plan with your retail electric provider.
Billing disputes should first always be directed to your retail electric provider company (e.g. TXU, Reliant Energy, Green Mountain Energy, etc…). If disputes cannot be resolved, please contact the Public Utility Commission of Texas Customer Hotline toll-free at 1-888-PUC-TIPS (1-888-782-8477) or visit them online at www.puc.texas.gov.
When the City receives new development applications, we coordinate with both TriCounty and Oncor to ensure the appropriate infrastructure is in place and can handle the additional development. In addition, these providers can then anticipate future consumption needs and work with Electric Reliability Council of Texas (ERCOT) and power generators in the state to generate additional output.
If you’re a TriCounty customer, access the Tri-County outage map. For Oncor customers, access the Oncor outage map.
TriCounty customers can report outages by accessing this link and clicking Report Outage. Oncor customers can report outages to their Outage Report Page by clicking this link.
You can download the Electric Reliability Council of Texas (ERCOT) mobile app from the Apple App Store or Google Play, follow ERCOT’s social media pages, or visit ERCOT.com.
Southlake does not have any authority over electric providers, distributors or generators. The Public Utility Commission of Texas regulates the state’s electric, telecommunication, and water and sewer utilities, implements respective legislation, and offers customer assistance in resolving consumer complaints.
In 1975, the Texas Legislature enacted the Public Utility Regulatory Act (PURA) and created the Public Utility Commission of Texas (PUC) to provide statewide regulation of the rates and services of electric and telecommunications utilities. Although the PUC originally regulated water utilities, jurisdiction was transferred to the Texas Water Commission in 1986. Significant legislation enacted by the Texas Legislature in 1995, along with the Federal Telecommunications Act of 1996 (FTA), dramatically changed the PUC’s role by allowing for competition in telecommunications wholesale and retail services, and by creating a competitive electric wholesale market. In 1999, the Texas Legislature provided for the restructuring of the electric utility industry, allowing certain customers electric choice.
The PUC’s mission and focus have shifted from regulation of rates and services to oversight of competitive markets and compliance enforcement of statutes and rules for the electric and telecommunication industries. Effective oversight of competitive wholesale and retail markets for electric and telecommunication is necessary to ensure that customers receive the benefits of competition. For water and sewer utility service, however, the focus remains on the regulation of rates and services.
The PUC continues to perform its traditional regulatory function for electric transmission and distribution utilities across the state. Additionally, while integrated electric utilities outside of the ERCOT power grid remain fully regulated by the PUC, the PUC is increasingly involved in multi-state efforts to implement wholesale electric competitive market structures and transmission planning in the Southwest Power Pool (SPP) and Midcontinent Independent System Operator (MISO) areas.
For more information, visit the Public Utility Commission of Texas website.