Can I update notification preferences?

All Alert Southlake accounts can update preferences, such as quiet hours, to not receive notifications during specific times. Previously input user preferences will be saved from year to year. Before opting out of all notifications, it is recommended to modify the account to specific preferences. If we can reach you through an alert, we can notify you of important emergency information. 

You can update your account settings at any time by going to After setting up an account or logging in, you can update your preferences for text messages, phone calls, and emails, as well as phone numbers and addresses, or simply opt out. If you do not remember your username or password, please contact the Office of Emergency Management at 817-748-8903.  

Show All Answers

1. How does the system work?
2. Who receives notifications?
3. Why did you automatically add mobile phone numbers?
4. What if my contact information changes?
5. Will my contact information be shared with others?
6. I am hearing impaired and I have a TTY/TTD device. Can I use the system?
7. Can I update notification preferences?