Why did you automatically add mobile phone numbers?

Due to the enormous resident feedback from the February 2021 winter storm, the City of Southlake worked with our vendor, Everbridge, to automatically add all mobile phone numbers billed to a Southlake address to our emergency notification system, Alert Southlake. 

The technology of mobile service (cell phones) has taken over the world and is highly relied upon as 64.9% of children and 55.2% of adults have wireless service only. With our opt-in campaigns, we were only reaching about 25-40% of our resident population. With this new resident connection update, we will be able to communicate emergency information effectively and efficiently with 60% or more of Southlake residents with the push of a button.

Show All Answers

1. How does the system work?
2. Who receives notifications?
3. Why did you automatically add mobile phone numbers?
4. What if my contact information changes?
5. Will my contact information be shared with others?
6. I am hearing impaired and I have a TTY/TTD device. Can I use the system?
7. Can I update notification preferences?