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1. My garbage was supposed to be picked up today but was missed by the truck. What do I do?

Call Community Waste Disposal at (972)-392-9300/Option 2 within 24 hours of your missed pickup.

2. What items can I place in my recycling cart?

All items placed in recycling carts should be clean, empty, and dry. This includes empty plastic jugs, empty plastic bottles, clean plastic tubs, empty wax-coated paper containers and juice boxes, phone books, mail, mixed paper, catalogs, magazines, newspaper, unsoiled pizza boxes, empty glass jars and bottles, clean metal food cans, empty aluminum cans, aerosol cans, plastic bags (excluding plastic grocery bags), flattened corrugated cardboard, boxboard (cereal boxes), pots & pans.

3. How can I dispose of bulk items or brush/limbs?

Community Waste Disposal (CWD) offers bulky waste and brush collection for Southlake residents.  Bulky waste and bundled brush will be collected on your regular trash pickup days. This service is offered for up to 2 cubic yards per collection at no charge. All brushes must be tied and bundled and cannot exceed four feet by two feet nor weigh more than 50 pounds per bundle. Tied and bundled brushes may be set out in unlimited quantities. 

Loose brush collection (up to 12 cubic yards per year) is available once a month. A phone call is required to schedule your pickup no later than noon prior to your designated day.

For more information or to schedule a bulk pick up, contact Community Waste Disposal at (972) 392-9300/Option 2. 

4. What items are accepted as bulk pick-up?

Acceptable Bulk Items Include:

• Toys and Yard Tools Tagged as “Bulk Item”
• Furniture
• Bundled Carpet in 4-foot Lengths
• Fence Panels No Larger than 4′ x 6′
• Washing Machines, Dryers, Water Heaters and Kitchen Appliances
• Refrigerators/Freezers (Must be tagged certifying removal of refrigerants)
• Additional Trash Bags

5. How do I get a new recycling cart?

Recycling carts are furnished, free of charge, by Community Waste Disposal to new residents who move into a property with no existing cart. To sign up for recycling and trash services, new residents should first contact the Utility Billing Office at (972)-392-9300/Option 2 or visit New Service Form.

6. My recycling cart is damaged. How do I request a new cart?

Community Waste Disposal (CWD) is responsible for repairing or replacing damaged recycling carts within three business days of receiving such notification. Please contact CWD customer service to report a damaged cart: (942) 932-9300/Option 2.

7. Where should I place my trash and recycling containers for collection?

Community Waste Disposal (CWD) recommends that garbage and recycling containers be placed at the curb in front of the residence at a distance no greater than 7 feet from the curb. For recycling, place the recycling cart facing the street, with the wheels touching the curb. Due to the involvement of automated machinery, carts must be within 3 feet of the street, 3 feet away from mailboxes and 5 feet away from vehicles for the CWD trucks to safely collect the carts.

8. What if I have more than twelve cubic yards of brush or limbs for disposal?

Up to 2 cubic yards of bundled brush can be placed for collection along each recycling garbage collection.

In addition, residents can place up to 12 cubic yards unbundled brush for collection annually.

Residents who need collections beyond 12 cubic yards of unbundled brush, can schedule a bulk pickup with Community Waste Disposal by calling 972-392-9300/Option 2.