The Come Fix This Form is transitioning to Southlake Serves
In order to improve the customer experience, the City of Southlake is starting the transition to a new online portal for reporting issues, asking questions or getting assistance. The Come Fix This Form will be phased out over the next few weeks.
The new tool, Southlake Serves, is available for use with a new look and better features. It will provide residents a convenient way to report non-emergency residential issues, submit questions or give feedback directly to the City, ensuring that we follow up in an efficient manner.
We are committed to addressing your feedback. If you are submitting a question, please use your home address. This form is monitored during normal business hours. The departments will reach out to provide updates throughout the process.
In an emergency, please dial 9-1-1. This new portal is not intended to report police or fire emergency issues.
Please call 9-1-1 for life-threatening situations, natural gas leaks, or other emergencies.
Dispatch Non-Emergency Line – (817) 743-4522
Come Fix This
You can continue to use the current Southlake Serves form (formerly Come Fix This) to report issues or concerns within the city so they can be addressed in a timely manner.
- Public Works
New Southlake Serves
Southlake has a new online tool that's focused on you, our customers. We'd really appreciate your help in testing it. You can use the new form for:
- Code Enforcement
- General Inquiries
- Trash and Recycling
- Police (Non - Emergency and Admin)
For water leaks or main break/sewer leaks, please call Southlake Public Works at (817) 748-8082.
The streetlight map will assist in determining which company to contact.
To report a street light outage or flickering street light:
To report a malfunctioning traffic signal, pedestrian crossing light, school zone flasher, or a missing street sign, please submit a Southlake Serves form. If it is after 5:00 p.m., please call the City's Dispatch service, at (817) 743-4522.
Neighborhoods with Decorative Signs - In neighborhoods with decorative street name signs and poles, the regulatory signs are supplied by the City and the HOA is responsible for the procurement of the decorative poles, cost of material, installation, and maintenance of the replacement signs and poles.
The City of Southlake contracts with Republic Services to provide solid waste service. This includes residential and commercial service.
Information can also be found on the Trash and Recycling webpage for:
- Brush and Bulk Collection
- Holiday Collection Schedule
- Start or Stop Service
- Seasonal Collection
- Recycling Tool
Download the App!
We are also launching a new app that works hand-in-hand with our new online portal. You can easily download the app via Windows, Apple, and Google Play stores. Search for CitizenVue, download the app, allow the app to use your location or enter the code [Southlake], and you are ready to begin entering your concerns or suggestions.
We have created a short video with instructions about the app.
Customer Service Feedback
We are always looking for input and ways to continue to improve. Please take a few minutes to complete the short Customer Service feedback form.
Tarrant County office information is available on their website.