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1. How does the system work?

Alert Southlake is powered by Everbridge®, a web-based application that uses mapping technology to provide notifications, and/or written text or email notifications to people in a precisely targeted geographic area. Trained emergency officials can essentially “draw” an area on a map, record an emergency message, and launch the alert to those in the affected area.

While the system is able to rapidly contact thousands of residents in one launch procedure, there may be limitations. It is always important to remember that technology can sometimes fail.  No single alert or tool will provide enough warning to all residents in all situations. This system is only one part of a comprehensive emergency warning program and should not be your sole means of emergency notifications.

2. Who receives notifications?

The City of Southlake annually updates mobile phone numbers that are billed to a Southlake address and publicly available landline phone numbers that include residential and business numbers, registered to a Southlake address. Landline phone numbers that are not publically available or mobile phone numbers that are not billed to a Southlake address must be manually added to our system. Preferences can be changed at any time by the user.

3. Why did you automatically add mobile phone numbers?

Due to the enormous resident feedback from the February 2021 winter storm, the City of Southlake worked with our vendor, Everbridge, to automatically add all mobile phone numbers billed to a Southlake address to our emergency notification system, Alert Southlake. 

The technology of mobile service (cell phones) has taken over the world and is highly relied upon as 64.9% of children and 55.2% of adults have wireless service only. With our opt-in campaigns, we were only reaching about 25-40% of our resident population. With this new resident connection update, we will be able to communicate emergency information effectively and efficiently with 60% or more of Southlake residents with the push of a button.

4. What if my contact information changes?

If your contact information changes, you can always update your preferences online at: https://member.everbridge.net/892807736726279/login. You can also call the Office of Emergency Management at 817-748-8903 and we will be happy to assist you.

5. Will my contact information be shared with others?

No. The information that you provide will be used only for Alert Southlake notification purposes. We will not give or sell your contact or location information to any vendor or other organization.

6. I am hearing impaired and I have a TTY/TTD device. Can I use the system?

Yes. You can register the phone number associated with your TTY device via the online portal: https://member.everbridge.net/892807736726279/login.

7. Can I update notification preferences?

All Alert Southlake accounts can update preferences, such as quiet hours, to not receive notifications during specific times. Previously input user preferences will be saved from year to year. Before opting out of all notifications, it is recommended to modify the account to specific preferences. If we can reach you through an alert, we can notify you of important emergency information. 

You can update your account settings at any time by going to https://member.everbridge.net/892807736726279/login. After setting up an account or logging in, you can update your preferences for text messages, phone calls, and emails, as well as phone numbers and addresses, or simply opt out. If you do not remember your username or password, please contact the Office of Emergency Management at 817-748-8903.  

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1. What is a boil water notice?

It is a notification that advises customers to boil tap water used for drinking, cooking, ice-making and teeth brushing until tests verify the water is safe.  The City of Southlake also advises that you boil your pet’s drinking water. It is not necessary to boil water for showering or other external uses.

2. When is a Boil Water Notice issued?

Water suppliers are required by the Texas Commission on Environmental Quality to notify customers to boil water when water samples indicate contamination or when conditions exist that make the water supply vulnerable to contamination. These conditions include: 

• A drop in system pressure to below 20 pounds per square inch
• A break in a major distribution line
• A malfunction of the treatment system
• A cross-connection to a contaminated water supply

3. What types of conditions cause for Boil Water Notices to be issued?

When service is interrupted and distribution lines are emptied, contaminants can enter the lines that transport water. Although waterborne diseases are extremely rare, they can be serious. The risk is higher for infants, the elderly and persons with immune deficiency disorders. The City of Southlake issues boil-water notices even if the possibility of contamination is remote because we do not want to take any chances with your family’s health.

4. How long does a Boil Water Notice last?

Once a Boil Water Notice is issued, tests must be completed on the water system to ensure that the drinking water is safe for consumption. These tests take 24-48 hours to complete, and positive results are required before the boil water notice is lifted.

5. What does boiling water accomplish?

Boiling water is considered the safest and most effective method of water disinfection. Vigorous boiling for two minutes will kill any disease-causing microorganisms and parasites present in water. The flat taste of boiled water can be improved by aerating it (pouring it back and forth from one container to another. In lieu of boiling, you may purchase bottled water or get water from another suitable source.

6. What if I have already consumed potentially contaminated water?

Even if someone has consumed potentially contaminated water from either a public water system or a private well before they were aware of the boil water advisory, the likelihood of becoming ill is low. Anyone experiencing symptoms such as diarrhea, nausea, vomiting, abdominal cramps, with or without fever, should seek medical attention.

7. I have a tap water filter or filtering water pitcher, do I still need to boil my tap water before drinking it during a Boil Water Notice period?

Yes, most pitchers that have a water filter do not filter out bacteria. If you have other filters on your refrigerator, on your faucet, or under your sink, read the package insert to see if the filter removes bacteria. If in doubt, boil the water before consuming it.

8. How do I wash my hands during a Boil Water Notice?

Vigorous hand washing with soap and your tap water is safe for basic personal hygiene. If you are washing your hands to prepare ready to eat food, you should use boiled (then cooled) water or bottled water with hand washing soap.

9. Can I brush my teeth with tap water during a Boil Water Notice period?

Do not use untreated tap water for oral hygiene. The CDC recommends brushing teeth with boiled water or bottled water.

10. Is tap water, during a Boil Water Notice period, safe for bathing or shaving?

The water may be used for showering, baths, shaving and washing, so long as care is taken not to swallow or allow water in eyes or nose or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The CDC suggests considering a sponge bath to infants to reduce the chance of them swallowing any water. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water for cleansing until the advisory is lifted.

11. How do I safely wash my dishes during a Boil Water Notice period?

The CDC recommends using disposable plates, cups, and utensils; if possible. Otherwise, household dishwashers are generally safe to use if the water reaches a final rinse temperature of at least 150 degrees Fahrenheit (65.55°Celsius), or if the dishwater has a sanitizing cycle. Be sure to sterilize all baby bottles prior to use.

• To wash dishes by hand the CDC recommends first washing and rinsing the dishes as you normally would using hot water.
• Then, in a separate basin, soak the dishes for 1 minute in a disinfectant solution (1 teaspoon unscented household liquid bleach for each gallon of warm water).
• Let the dishes air dry completely before using again.

12. Can I wash laundry during a Boil Water Notice period?

Yes, it is safe to wash clothes as usual.

13. Do I need to boil water for animal consumption during a Boil Water Notice period?

Yes, we recommend you do. When service is interrupted and distribution lines are emptied, contaminants can enter the lines that transport water. Although waterborne diseases are extremely rare, they can be serious to humans and animals. The City of Southlake issues boil-water notices even if the possibility of contamination is remote because we do not want to take any chances with your family’s health.

14. Can I water my household plants with tap water during a Boil Water Notice period?

Yes, it is safe to water household plants and gardens.

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1. How do I know my exact response / appearance date?

Your response date appears on your citation. It is the last day that is considered “on time.” You may also contact the court to confirm your due date.

2. When can I take care of my citation?

Please allow 3-5 business days before appearing in person, to allow for court processing. Then, you may appear in person at any time (during regular business hours) or online up until your response date. After the response date, you may pay the fine or request a court date (may require the posting of a bond).

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1. What are the City's drainage related responsibilities?

The City maintains the public stormwater drainage system and structures within the right-of-way and dedicated public stormwater drainage easements. The City does not maintain drainage facilities that are located within drainage easements on private property including: 

• concrete channels
• retention walls
• retention ponds
• detention ponds

2. What are the resident's drainage related responsibilities?

Per the City's Storm Drainage Policy, it is the property owner’s responsibility to routinely maintain all creeks, streams, and natural drainageways on their property. This includes:

• Periodic removal of fallen trees, limbs and underbrush
• Periodic rough mowing
• Removal of trash and debris
• General upkeep to maintain a positive flow of storm water within the drainageway or easement.

Bar ditches and Culverts maintenance is also the responsibility of the property owner despite typically being located in the ROW dedicated to the City. Required maintenance includes:

• Periodic removal of underbrush
• Periodic rough mowing,
• Removal of trash and debris
• General upkeep of the bar ditch or culvert to maintain a positive flow of storm water within the bar ditch or culvert. 
• Periodic cleaning of culverts to remove all sediment or other hindrances to the flow of water 
• Culverts shall be replaced by the property owner should any structure failure in the culvert potentially impede the flow of water.

  
  

3. What is the difference between public and private drainage systems?

Public drainage systems are located within public drainage easements or street right-of-way. Public drainage systems are the City’s maintenance responsibility. Private drainage systems are located on private property and may or may not be located within private drainage easements. Private drainage systems typically do not cross lot lines and are generally used to collect runoff on a specific lot. Private drainage systems are required to be maintained by the property owner.

4. My neighbor has done some work on their lot and now I'm getting more runoff. What can I do?

Drainage directed from any private systems to neighboring properties is a civil matter between the property owners. It is advised that neighbors meet and work toward an agreeable situation for the involved parties. As a reminder, it is against state water laws to divert or concentrate runoff, or block runoff from draining onto a property. 

5. What can I do if there is a significant drainage issue in my neighborhood?

If there is a significant drainage issue in your neighborhood, you can contact the Public Works Department at (817) 748-8098. You also may make a written request to the Public Works Department. Your written request will be evaluated and may be considered for a future Drainage Project as part of the City’s on-going Capital Improvements Program (CIP).

Please write to:

City of Southlake

Public Works Department

c/o City Engineer 

1400 Main St., Ste. 320

Southlake, TX 76092

6. Who do I contact for my drainage question that isn't listed here?

Call Public Works Administration and Engineering so that staff may further assist you. 

Administration & Engineering

(817) 748-8098

Hours 

Monday - Friday

8:00 a.m. - 5:00 p.m. 

7. Is street flooding normal?

Yes. In most areas, the streets are considered to be a part of the drainage system. During a typical rainfall event, water will flow through storm sewers located underneath the street or in roadside ditches to a drainage channel. When the capacity of the storm sewers or roadside ditches is exceeded, the street itself will hold the water until the storm sewer or roadside ditch has additional room to drain the water.

8. What is stormwater?

The term stormwater refers to rainwater. Stormwater discharges are generated by runoff from land and paved areas during rainfall. Hard surfaces like driveways, sidewalks, and streets drain directly into our lakes, rivers, and streams. Unlike the wastewater that goes down your shower or sink, stormwater is not treated and can carry pollutants, sediment, and trash directly into the places you like to swim, fish, and boat.

For more information please visit our Stormwater Management Page.

9. What is a flood plain?

A floodplain is any land area susceptible to being inundated by the collection, pooling, and flowing of water from any source during the course of natural events. Floodplains may be classified as FEMA Special Flood Hazard Areas (SFHA) and are located in a 100-year flood zone. The term “100-year flood zone” refers to a flood elevation that has a 1% chance of being equaled or exceeded each year.

10. What is the difference between a storm drain and a sewer?

Sewer pipes capture used water and liquid waste from homes and businesses and carry it to wastewater plants for treatment. Treated wastewater can be reused for landscape irrigation, industrial and construction purposes. Storm drains are separate from the sewer system and, unlike wastewater, stormwater is not treated and reused. Some storm drains are under streets, but much of the system consists of open canals, street gutters and other features that collect, channel and divert stormwater runoff.

11. What does impervious mean?

Impervious is defined as a surface that does not absorb water. Several examples of impervious areas include:

• asphalt or concrete pavement
• parking lots
• driveways
• sidewalks; and 
• buildings

12. What is the difference between detention and retention?

Retention permanently restrains flow of water, and is generally provided for aesthetic purposes. Detention temporarily restrains flow of water to reduce downstream impact.

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1. Where does lead and copper found in drinking water come from?

Lead and copper can be found naturally in water reservoirs throughout Texas, but at extremely low levels. In fact, levels of lead and copper in reservoirs are so low that they are not a health concern. However, if water is not properly treated to minimize its corrosive tendencies, the water delivered to customers can dissolve lead or copper found in customer-owned plumbing. Prior to 1986, lead was a common component of building plumbing. In 1986, Congress amended the Safe Drinking Water Act (originally adopted in 1974) to prohibit the use of pipes, solder or flux that are not “lead free” in drinking water distribution systems. Lead free is defined as no more than 0.2% lead in flux or solder, and no more than 8% lead in pipes. In 2014, Congress further reduced allowable lead content from 8% to 0.25% in pipes and fittings.

2. How does lead and copper from pipes get into my drinking water?

Water, by its very nature, is corrosive to most metals over time. Corrosive is just another term to describe the ability of water to dissolve lead or copper in a customer’s plumbing into the drinking water. A water treatment facility can minimize water’s corrosive tendencies by adjusting the pH (acidity) of the water, monitoring the amount of dissolved minerals in the water which may inhibit corrosion, and by adding other chemicals, such as phosphates, to protect the water pipes. Because Southlake purchases its treated drinking water from the City of Fort Worth, the City of Southlake advises the City of Fort Worth on the quality of the water which we receive in order to ensure the utmost quality for our customers.

3. Why is lead and copper testing important?

Lead can pose significant health risks if too much of it enters your body. Lead builds up in the body over many years and can cause damage to the brain, red blood cells, and kidneys. The greatest risk is to young children and pregnant women. Amounts of lead that will not harm adults can slow the mental and physical development of growing bodies.

4. Does my home contain lead and copper?

Historically, copper piping was very common in homes built over the last 50 years. Older copper piping was also connected using lead tin solder (a soft metal that was melted, then cooled and solidified) and a lead-containing flux which aided in the connection or soldering process. In addition, in many plumbing fixtures such as kitchen or bathroom faucets, lead was added to the metal brass to make it easier to manufacture the faucets. Considering that most homes in Southlake were built within the last 20 years, it is unlikely that lead was used as a piping material for drinking water plumbing. Lead has largely been banned from plumbing fixtures in the United States.

5. Is there anything I can do to protect myself from high levels of lead or copper dissolved from my own plumbing?

Yes, the most effective way to reduce exposure to lead and copper from a home’s plumbing is to always allow the water to run until the water is noticeably cooler than when the faucet was opened, typically 30 seconds to 2 minutes. This allows the amount of water sitting in the home’s water line to be flushed away before water is used for consumption. This flushing has been consistently shown through testing to be very effective in reducing lead and copper exposure. In addition, if you know or suspect that you have lead in your plumbing, never use water from your hot water faucet for cooking or to prepare infant formula.

6. How is the water in Southlake tested for lead and copper?

Southlake water is tested for lead and copper using the precise protocol outlined by the U.S. Environmental Protection Agency (U.S. EPA) and the Texas Commission on Environmental Quality (TCEQ). This protocol is designed to test for lead and copper under the worst conditions possible. For instance, lead and copper samples are collected from “first draw” samples, meaning the water has been in contact with a customer’s plumbing for at least six hours without disruption and will be the first water drawn in the morning. Since water can dissolve metals into the water through a process known as leaching, drawing the first water from a faucet in the morning should provide the worst conditions possible for lead and copper leaching. Additionally, since water can become more corrosive the warmer it becomes, samples must be taken during the summer months.

Southlake collects and tests 30 routine samples once every year for lead and copper as required by the TCEQ. Southlake then follows chain of custody protocol to deliver the samples to an approved, accredited testing laboratory.

7. How were the sample sites for Southlake testing selected?

Following the U.S. EPA protocol of attempting to determine the worst case scenario for lead or copper testing, the plumbing of Southlake customer’s homes was researched through plumbing permits and building records of homes to identify lead and copper used in building materials. Selecting homes with this criteria allows Southlake to sample for the worst case scenario.

8. How can I access the results of lead and copper testing in Southlake?

All the lead and copper testing results are reported in Southlake’s annual Drinking Water Quality Report (Consumer Confidence Report). The Drinking Water Quality Report for the most recent full year is available on the City’s website. A comprehensive list of the results can be found on the City’s Lead and Copper Sampling Program page.

9. Can I have my home tested for lead and copper?

If your home is one that has been selected as a sample site through the ongoing lead and copper testing program, you will receive the test results for that testing. However, if you home is not part of the program, then Southlake will provide you with a one-time courtesy test for lead and copper. For additional testing, Southlake can provide you with a list of private certified laboratories that are capable of analyzing water samples for lead and copper content for a fee.

10. What have Southlake’s lead and copper test results indicated about our water?

Since the start of the testing program in 2007, Southlake’s lead and copper testing has consistently shown levels of these metals to be well below the Action Level (“AL”) set by U.S. EPA. For a table of results, please visit the City of Southlake's Lead and Copper Sampling Program page.

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1. When do I appear in court?

Court dates are not printed on Southlake citations. Defendants are given a period of 20 business days to make an initial appearance in person, by mail or online. Online Payment Site

2. What are my options if I possess a Commercial Driver's License?

Commercial Driver's License holders are not eligible for Deferred Disposition or a Driving Safety Course to keep moving violations off their record. CDL holders can either pay the fine and take a conviction or plead not guilty and request a court date with the prosecutor.

3. Can I receive an extension of time to pay my fines/fees?

Extensions of time to pay can only be made in person, on our online payment site or by requesting a court date to speak with the Judge.

4. How long do I have to take care of this citation?

Twenty business days are allowed to make an initial appearance concerning a citation. The following are considered an initial appearance:

• Defendant comes to the court office in person during business hours
• Defendant submits the proper response through the mail or email at [email protected].
• Defendant requests a court date.
• Defendant pays the citation online.

5. What payment options are available?

Payments can be made online (with most major credit/debit cards) or made in person using the following acceptable payment options:

• Cashier's check payable to City of Southlake
• Credit / debit card (Visa, MasterCard, American Express or Discover)
• Money order made payable to City of Southlake
• Personal check payable to City of Southlake

6. What is acceptable attire for a court appearance?

Dress is Business Casual. No shorts, tank tops, flip-flops, hats, or sunglasses are accepted in the courtroom.

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1. How do I request a sidewalk in my neighborhood?

Residents or neighborhoods can submit requests to construct or fill sidewalk gaps within their neighborhoods through the Sidewalks Matching Funds Program. New sidewalk construction may require property owners or HOAs to dedicate pedestrian access easements to allow construction to occur.

2. Who is responsible for repair and maintenance of the sidewalks?

If the city owns the sidewalk, a Come Fix This form can be completed with the request to have a sidewalk evaluated for repairs. If the sidewalk is on private property, the homeowner or HOA will be responsible for the repair and maintenance. If a homeowner or HOA is responsible for the repair of a sidewalk, contact Public Works for assistance with the guidelines and inspection process.

3. Where can I see how many completed sidewalks we have in Southlake?

Check out our interactive map! You can select different map views to see not only what sidewalks have been completed, but also where future sidewalks are planned. 

4. Where can I see where future sidewalks are planned?

Check out our interactive map! You can select different map views to see not only where future sidewalks are planned, but also what sidewalks have been completed.

5. How does planning for sidewalks work?

Sidewalks are guided by a master plan that includes recommendations for sidewalk and trail segments across the City. Using the master plan as a guide, sidewalks ultimately get built by one of four ways:

• As an element of a City road or park project.
• As infill development based on annual sidewalk priority plan.
• They are privately constructed as part of a new commercial or residential project.
• As a part of neighborhood retrofits.

Get more information about how sidewalks are built here. 

6. Why do some neighborhoods not have sidewalks?

When some of the older neighborhoods were developed, plans at the time did not include adding sidewalks. However, if the neighborhood would like to add sidewalks there are some options. Take a look at our sidewalk planning page to see how sidewalks are planned and built in the City. 

There are several considerations when putting in sidewalks:

• Available right of way or the willingness of the neighborhood to grant the City an easement to construct the sidewalk
• Drainage
• Trees
• Space

7. How much does it cost to put in a sidewalk?

It cost’s anywhere from $20-60 per linear square foot to build sidewalks. Get more sidewalk funding information here.

8. How are sidewalks funded?

As much as possible, we work to include the cost of new sidewalks into existing projects. This could include adding sidewalks to a new roadway project. On the commercial side, we work with developers to include sidewalks in their developments as well. When those options are not possible we also actively see out federal and state grants to help fund new sidewalks. Click here for more details about our sidewalk funding process.

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1. What is OpenGov?

OpenGov is a technology company based in Silicon Valley focused on building financial intelligence and transparency platforms for governments.

2. How do I select the data I want to see?

To focus on specific data — like a fund, department, expense type, or any combination — use the menu on the left side panel. The “Broken Down By” drop-down allows you to specify which breakdown you want the graphs and table rows to represent on the graph. You can analyze the expense and revenues data by fund, department, or type.

3. Can I select more than one item?

Yes. Use the Data Filter on the left side panel to make specific selections within the data. The Data Filter shows you the hierarchical relationships of Funds, Departments, and Account Types. You'll notice the title of the graph you are viewing on top along with the account type selector. You can use the filter to see the data of most interest to you.

4. How do I see the actual numbers within the graph?

Hover over any area of the graph to see the actual or budgeted amounts for that period. Or, just scroll down to see a table with detailed information below the graph.

5. Can I see the data in a different graph?

In the upper right-hand corner, you will see options for the different graphs and tables. There are five graph types: an area graph, an area graph by percentage, a line graph, a pie graph, and a bar chart. Additionally, there is always a table view below any graph. The table allows you to zoom-in on the detailed financial data selected in the chart or graph above.

6. Can I save the data I am looking at?

Yes, there are Share and Download buttons in the upper right corner. You can share any view on a social network or by email. There are also options to download the displayed data in .csv spreadsheet and .png image formats. Additionally, you can copy and paste the url at the top of the page you are viewing.

7. I have a question about the data. How can I learn more?

Use the Help menu on the top right corner to navigate to the “Contact” option to send a message to us.

8. What does CCPD stand for?

Crime Control & Prevention District Crime Control & Prevention District

9. What does CEDC stand for?

Community Enhancement & Development Corporation Community Enhancement & Development Corporation

10. What does SPDC stand for?

Southlake Parks Development Corporation Southlake Parks Development Corporation

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1. ADA - Disability

(817) 748-8037

Coordinator - Melody Andersen

Complaints or questions about accessibility tools should be emailed to:
[email protected]

2. Elections

817-748-8183 

City Secretary Office handles all inquiries related to city elections.

3. Fire Department

(817) 748-8349 

Services: Fire Prevention, Operations and EMS, CPR Classes, Fire Safety Classes, Drowning Prevention, and Crud Cruiser.

Website: www.cityofsouthlake.com/1682/Fire-Department

4. Notary Services

817-748-8183

City Secretary Office

5. Permits

Alarm Permit

Building Permit

Noise Exemption Permit

Solicitor’s Permit

Mass Gathering Application

6. Planning and Development

(817) 748-8621 

After Hours:
(817) 743-4522

Building Inspection / Permits:
(817) 748-8236 or (817) 748-8237 

Services: Planning and zoning, platting, land use, tree preservation, building permits, sign permits, building inspections and code enforcement.

Website: https://www.cityofsouthlake.com/110/Planning-Development-Services

7. Police Department

Front Desk  - 817-748-8914

Non Emergency Dispatch - 817-743-4522

Services: Patrol, School Resource Officers, Investigations, Crime Prevention, Animal Control, Vacation House Watch.

Website: www.cityofsouthlake.com/1378/Police-Department

Citation Questions: [email protected]

Municipal Court: (817) 748-8188

Teen Court: (817) 748-8346

8. Public Works

Administration & Engineering - (817) 748-8098
Services: Responsible for planning and building the roadways, pathways and ensure the water supply is safe 

Operations - (817) 748-8082
Services: Responsible for the maintenance of the city water supply, streets, drainage, water leaks, some pathways and environmental services - 

Contact:  Come Fix This!

9. Record and Document Request

Police Records or call (817) 748-8393

Public Info Requests – request for city records through open records request

Public Documents – view city records that are accessible

10. Facility Rentals

Reserving a Pavilion

Legends Hall

Champions Club

Town Hall Training Rooms: (817) 748-8400

11. Southlake Map

Southlake Map

12. Southlake Water Utilities

(817) 748-8051 

Services: Set up, pay bills, manage account, view rate and schedules for trash, recycling, sewer and watering

13. Street Lights

Maintained by local electric companies

Tri-County - (817) 431-1541

Oncor - (888) 313-4747

Town Square Lights - (817) 748-8184

14. Street Repair

(817) 232-1304
If the street requiring repair is FM1938, FM1709 or SH114, contact TXDOT during business hour. 

817) 748-8082
All other streets, contact the Public Works Operations Department or complete a Come Fix This form.

15. Tarrant County Departments in Town Hall

Main Tarrant County # - (817) 884-1111

Constable’s Office - (817) 581-3610
Town Hall 2nd Floor; Court documents, delinquent sales tax and Justice of the Peace

County Clerk -  (817) 884-1195
Town Hall 1st Floor; Marriage licenses, birth and death certificates and records DBAs

County Commissioner - (817) 581-3600
Fiscal matters and maintenance of some county roads

Justice of the Peace - (682) 732-6589
Town Hall 2nd Floor; Liens, Evictions, and Small Claims

Passport Office Appointments - (682) 732-3645
Town Hall 3rd Floor, New passports and renewal of passports 

Passport Information and
Requirements - (877) 487-2778
Information on requirements to obtain a new passport or renew existing passport

Tax Assessor/Collector - (817) 884-1100
Town Hall 1st Floor, Property Tax, Vehicle Registration, Title and License Plates, Handicap Placards

Travel Health - (817) 321-4700
Town Hall 3rd Floor; Travel Health Information and Immunizations for International Travel

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1. When are Teen Court sessions?

Teen Court sessions are held every Tuesday evening, except for the week of Thanksgiving and the Tuesday between Christmas and New Year. Scheduled teen defendants and volunteers must check in between 5:00 p.m. and 5:30 p.m. No walk-ins, please. If you recently received a ticket and have not yet attended a plea hearing before a judge, please contact your municipal court for more information.

2. Do I need a parent with me?

If you are a defendant less than 18 years old, a parent / guardian is required to be present to conduct your trial.

3. How long do Teen Court sessions last?

Teen Court sessions typically end by 8:00 p.m.

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1. My garbage was supposed to be picked up today but was missed by the truck. What do I do?

Call Community Waste Disposal at (972)-392-9300/Option 2 within 24 hours of your missed pickup.

2. What items can I place in my recycling cart?

All items placed in recycling carts should be clean, empty, and dry. This includes empty plastic jugs, empty plastic bottles, clean plastic tubs, empty wax-coated paper containers and juice boxes, phone books, mail, mixed paper, catalogs, magazines, newspaper, unsoiled pizza boxes, empty glass jars and bottles, clean metal food cans, empty aluminum cans, aerosol cans, plastic bags (excluding plastic grocery bags), flattened corrugated cardboard, boxboard (cereal boxes), pots & pans.

3. How can I dispose of bulk items or brush/limbs?

Community Waste Disposal (CWD) offers bulky waste and brush collection for Southlake residents.  Bulky waste and bundled brush will be collected on your regular trash pickup days. This service is offered for up to 2 cubic yards per collection at no charge. All brushes must be tied and bundled and cannot exceed four feet by two feet nor weigh more than 50 pounds per bundle. Tied and bundled brushes may be set out in unlimited quantities. 

Loose brush collection (up to 12 cubic yards per year) is available once a month. A phone call is required to schedule your pickup no later than noon prior to your designated day.

For more information or to schedule a bulk pick up, contact Community Waste Disposal at (972) 392-9300/Option 2. 

4. What items are accepted as bulk pick-up?

Acceptable Bulk Items Include:

• Toys and Yard Tools Tagged as “Bulk Item”
• Furniture
• Bundled Carpet in 4-foot Lengths
• Fence Panels No Larger than 4′ x 6′
• Washing Machines, Dryers, Water Heaters and Kitchen Appliances
• Refrigerators/Freezers (Must be tagged certifying removal of refrigerants)
• Additional Trash Bags

5. How do I get a new recycling cart?

Recycling carts are furnished, free of charge, by Community Waste Disposal to new residents who move into a property with no existing cart. To sign up for recycling and trash services, new residents should first contact the Utility Billing Office at (972)-392-9300/Option 2 or visit New Service Form.

6. My recycling cart is damaged. How do I request a new cart?

Community Waste Disposal (CWD) is responsible for repairing or replacing damaged recycling carts within three business days of receiving such notification. Please contact CWD customer service to report a damaged cart: (942) 932-9300/Option 2.

7. Where should I place my trash and recycling containers for collection?

Community Waste Disposal (CWD) recommends that garbage and recycling containers be placed at the curb in front of the residence at a distance no greater than 7 feet from the curb. For recycling, place the recycling cart facing the street, with the wheels touching the curb. Due to the involvement of automated machinery, carts must be within 3 feet of the street, 3 feet away from mailboxes and 5 feet away from vehicles for the CWD trucks to safely collect the carts.

8. What if I have more than twelve cubic yards of brush or limbs for disposal?

Up to 2 cubic yards of bundled brush can be placed for collection along each recycling garbage collection.

In addition, residents can place up to 12 cubic yards unbundled brush for collection annually.

Residents who need collections beyond 12 cubic yards of unbundled brush, can schedule a bulk pickup with Community Waste Disposal by calling 972-392-9300/Option 2.

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1. Can I use my own irrigator for the evaluation?

No. W.I.S.E. Guys irrigators have gone through specific training for this program and are hired at a contracted price.

2. Do I have to use the same irrigator who did the evaluation to do my repairs?

No. You can use any irrigator to make repairs, or you can do it yourself. The only requirement for the rebate is that if an irrigator makes the repairs, the irrigator must have an irrigator license issued by the Texas Commission on Environmental Quality.

3. Will the rebate cover adjustments made that weren't listed on the evaluation?

Yes, as long as the addition or adjustment will help you conserve water. The applicability of the item is determined by our Environmental Services Team. Please call us at 817-748-8638 if you have questions.

4. When can I expect to receive my rebate?

Rebate applications will be processed as soon as possible, however, depending on when the rebate was processed, your rebate may apply to a later bill. Please allow for two water billing cycles for the credit to reach your account. You may call Utility Billing for more information at 817-748-8051.

5. Can I sign up for a second evaluation?

Yes, as long as it has been three years since your first evaluation. Contact us if you aren't sure of your original evaluation date.

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1. What happens if a warrant is issued for my arrest?

If you currently have a warrant for your arrest you may be arrested at your home, place of business, or during your commute. In that event, you would be taken into custody to the jail facility of the police agency that made the arrest. You may avoid being arrested by paying your fine online, at the Southlake Municipal Court during our regular business hours, or by posting a cash or surety bond and scheduling a court hearing where you might enter a plea before the Judge.

2. How can I pay for my warrant?

Warrant payments can be made online or in person at the Southlake Municipal Court Monday through Friday from 8:00am - 5:00pm. Payments are not accepted over the phone.

3. Can I make a partial payment on an active warrant?

No partial payments can be accepted for active warrant clearance. If you cannot post/pay the entire amount of the fine/s, you may come to the Court during business hours and fill out an extension of time to pay form. The clerk will then provide you with a court date and time. At the hearing, you may speak with the Judge about your case and request an extension of time to pay the fines.

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1. Who do I contact if I'm experiencing a sewer backup or slow draining?

Please contact the City’s Wastewater Division first by calling 817-748-8082. Staff will clean and check the sewer main to verify if a plumber will need to be contacted.

2. What is the resident responsible for?

Residents are responsible for cleaning and repairs of the service line from the house all the way to and including the tap. However, if part of the service line is determined to be under the road, the City will make necessary repairs on the section under the road. Please contact the City’s Wastewater Division before calling a plumber for any issues. 

3. Can I tie on to City sewer?

Please contact the City’s Public Works Operations staff at 817-748-8082 and they will verify if sewer is available. Sewer service lines cannot be installed across adjacent property lines. Please visit our Septic to Sewer page for more information. 

4. How much does it cost to tie on to City sewer?

Applicable fees are listed here. The sewer tap fee is waived if there is no existing tap available. However, an $80 inspection fee will be applied.

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1. Who selected the Tuesday/Friday, Wednesday/Saturday, and Thursday/Sunday watering schedule?

The lawn watering schedule was established by a joint water conservation panel of various municipal technical staff, and water conservation experts. The specific days were chosen by a committee of representatives from Fort Worth, Tarrant Regional Water District (TRWD), and some of the 26 wholesale customer cities served by Fort Worth and TRWD. It allows residential customers to water twice weekly, each group having a weekday and a weekend day. This watering schedule evenly distributes the consumption of water throughout the region. Mondays were purposefully excluded because it has historically been a day of unusually high demand for the entire area, possibly because many commercial and industrial users resume production activities after having been closed for the weekend.

2. What if I want to change my watering days?

The twice-per-week watering schedule, based on address, is mandatory for Southlake. NO exceptions or changes in the assigned watering days are allowed.

3. How long should I run my sprinkler zones?

Ideally, irrigation zones should be run long enough to fill a rain gauge or small cup by 1 inch of water on your two designated watering days or every 5 to 7 days if possible.

4. May I water using a handheld hose?

Yes. Watering on any day at any time is allowed with a handheld hose.

5. Who determines Southlake's water restrictions?

Based upon Southlake's wholesale water purchase contract with the City of Fort Worth, the drought contingency standards that Southlake operates under are required by contract. Failure to follow these guidelines would be a breach of contract and may result in a loss in water service. Based upon recent efforts, all regional utilities are attempting to communicate the same message and as such are using the twice-per-week watering schedule if they purchase from the City of Fort Worth or Dallas Water Utilities. Most of the area cities, including Keller, Westlake, Trophy Club, and North Richland Hills all are served by the City of Fort Worth and follow the same watering restrictions.

6. If I have a water well, am I still subject to mandatory water restrictions?

No. If you have a water well, you are exempt from the water restrictions. However, the City of Southlake asks that you post a visible sign to indicate that a well is present on the property. As we are out enforcing the restrictions, posting a sign will help us identify those properties using well water versus City water and, more importantly, will ensure that you are not unduly targeted for any perceived violations of the water restrictions.

7. Is Southlake's water storage and distribution system adequate?

Yes, the City of Southlake exceeds the State's minimum standards for storage and pumping capacity based on population size; however, consumption is unusually high in Southlake in part due to population density (large lots). This in part explains the high consumption that the City experiences during dry seasonal weather.

8. Why doesn't Southlake purchase water from the City of Grapevine (Grapevine Lake) which is closer than the City of Fort Worth?

The City of Grapevine does not have the production capacity or sufficient water rights from Grapevine Lake to provide water to Southlake. Water rights on surface lakes are owned by individual municipalities and /or water authorities. The water rights for Grapevine Lake were established in the 1940's at the time of construction of Grapevine Lake. Primary water rights for Grapevine Lake belong to the Park cities (Highland Park and University Park). The secondary water rights for Grapevine Lake are owned by Dallas Water Utilities. The City of Grapevine holds tertiary water rights for the lake. There are no available water rights for the City of Southlake to take water from Grapevine Lake. The City of Grapevine operates a 12 million gallon per day production capacity water plant to serve their utility customers. The City of Grapevine is also served by the Trinity River Authority. Grapevine maximizes their production facility in order to minimize the end cost to their customers. As such, no treated water is available for the City of Southlake to purchase.

9. Water Conservation and Drought Contingency: What is the difference?

The City of Southlake has both a Water Conservation Ordinance No. 895-D and a Drought Contingency Ordinance No. 662-F. A Water Conservation Plan is a combination of strategies to: 

• Reduce the consumption of water 
• Reduce the loss of water 
• Improve the efficient use of water 
• Increase the reuse and recycling of water 
• Set consumption targets. Southlake’s goal is 268 gallons per capita per day by 2030.

A Drought Contingency/Emergency Water Management Plan is: 

• A statement of a water supplier’s capacities 
• A response plan to address external conditions including drought or system failure that may create the need to restrict usage for the protection of health, safety and welfare of the public